From your description, it sounds to me like the image sensor within the camera went bad.
This can happen from a few things:
- Camera dropped
- Moisture
- Rattling around in a bag or suitcase
- Knocking into things while in the pocket
- Leaving it powered on in the pocket
- Prolonged exposure to bright lights
Try taking a picture while the camera is in picture mode even if you can't see what it is of, then either review the pictures to see if what you just took shows up without issues or transfer it to your computer.
If you can see a picture afterwards when reviewing your images, then it sounds like the firmware may have gotten corrupted. In this case, you should update the cameras firmware using this
LINK.
If you cannot see the image you just took, or it has those same purple lines, then it is a hardware problem and can only be fixed by replacing the camera or by sending it in for repair.
Even if you cannot see the image you just took, I would suggest going ahead with the firmware update to see if it works.
I’m happy to assist further over the phone at
https://www.6ya.com/expert/cody_a1e78820c0d52932
×