Ink Cartridge problem? (HP designjet 5500 ps 42")

The most common cause I've seen is that when people put the new cartridge, they forget to remove the seal which makes the ink stay in the cartridge. It is typically a strip that covers the hole where the ink comes out, or else a strip that is located far from the hole, but that needs to get removed or else the ink will not flow from the cartridge

Step one: Complete the alignment process If you have already installed new print cartridges, follow these steps to complete the alignment process.

1. After installing a new print cartridge, wait at least 20 seconds for the print cartridge alignment process to start.
2. Wait for the print cartridge alignment process to fully complete.
3. Make sure that the alignment page has printed on plain, white paper that has no other printing on it. If you need to create a new alignment page, load the tray with letter or A4 unused plain white paper and turn the product off and on again to create the page.

If an alignment page does not print when the product is turned on or off, the issue is resolved. If an alignment page continues to print when the product is turned on or off, you should replace the cartridges with new HP cartridges. Continue to Step two: Remove the print cartridges. Step two: Remove the print cartridges Follow the steps below to remove the cartridges. NOTE: When you remove and install the same print cartridge, the unit will not align the print cartridge as the unit remembers the alignment values for that print cartridge.

1. Press the Power button to turn the product on. The Power button is lit when the unit is on. Figure 1: Power button lit
2. Make sure that the paper tray is down, and letter or A4 unused plain white paper is loaded in the paper tray.
3. Lower the access door until it stops. Make sure that the print carriage moves to the right side. Figure 2: Lower the access door
4. Wait until the print carriage is idle and silent, and then using your thumb, lightly press down on a print cartridge to release it. Figure 3: Print carriage
   • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
   • If replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
   Figure 4: Proper position of the print cartridges 1 - Tri-color print cartridge 2 - Black or Photo print cartridge
5. Pull the print cartridge toward you and out of its slot.

Step three: Install the new print cartridge

1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 5: Remove the tape 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
2. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
   • If you are installing the tri-color print cartridge, slide it into the left slot.
   • If you are installing a black or photo print cartridge, slide it into the right slot.
   Figure 6: Print cartridge locations 1 - Print cartridge slot for the tri-color print cartridge 2 - Print cartridge slot for the black and photo print cartridges
3. Close the print cartridge access door. Figure 7: Closing the print cartridge door
4. If you installed a new print cartridge, the print cartridge alignment process starts after about 20 seconds.
5. The unit aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The product aligns the print cartridges every time at cartridge installation or replacement to ensure the highest-quality prints. The alignment page continues to print when the product is turned on or off, or when a print job is started, for any of the reasons below.

• The automatic alignment process is not complete.
• The ink cartridges are not properly installed.
• One of the ink cartridges is defective.
• One of the ink cartridges is low or out of ink. Black and all three colors must be available.
• Protective tape on a new ink cartridge has not been removed.
• Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
• Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
• The product needs to be serviced.

Are you sure its exclamation mark?..
This warning message related to print head. (warn out). When you are replacing ink tube assembly use dummy print heads to do the priming (new ink tubes are empty & they have to fill with ink)..
Action: Remove all cartridges and print heads, switch on the printer follow the screen message.(Insert cartridges first next dummy print heads).once its recognizes cartridges then it switch over to print heads,insert dummy print heads. Once printer recognized the dummy print heads, printer will perform priming, during priming dummy print heads will filled with respective inks.(follow the display message)Remove dummy print heads & insert normal print heads. Wait till printer recognizes print heads, load the paper & wait till performs the calibration, once calibration is successfully done issue closed.
If calibration not successfully done, check align print out for which print head is not printed properly, replace it..
Pl ensure that minimum 50% ink levels required in cartridges before performing the priming. Best of luck..

Hello Sandi,

According to the product information you provided in your post, the following information should be able to provide you with the information needed to help you remove and replace the ink cartridges for your printer.

Ink Cartridge Removal Steps:

Keep your printer plugged in and on during this process.

1. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage stops moving before proceeding.

Illustration of cartridge access door


2. Each ink cartridge will have plastic tabs located directly in front of them. Press in the tab on the front of one of the cartridges, and then pull it out and up to remove it from its slot. Once you have pressed the tab, you then pull up and out on the cartridge and it should come out easily.

Illustration of process:


3. Repeat this step to remove all cartridges from their slots. Remember that each ink cartridge will have to be removed individually if your printer has more than one cartridge.

Replacing the cartridge with the new one:

1. Remove the ink cartridge from the packaging and then remove the protective covering.

2. Hold the ink cartridge in the same position as you removed the old ones. Push in and then down on the new ink cartridge which should lock them into position with the tabs automatically and you will you will usually hear a clicking noise when this is done.

3. Close the cartridge access door. The printer will automatically reposition the cartridge print head assembly for you.

This should complete the process and you should now be able to print. Some printer will ask or recommend that you print a test page so that it can calibrate the desired ink usage, position, darkness, etc. If this appears on your screen just follow the directions as prompted to complete the test page.

I hope this provides you with a bit more clarity for removing and reinstalling your printer ink cartridges. If you have any further questions or need additional assistance, please feel free to ask. Have a good day.

While printing,air pump pushing pressured air in to the cartridge bank to force ink out through ink tubes tubes..During this process any leak at the cartridge neck or blockage in cartridge needle causes leak. Remove all cartridges check two needles inside the ISS unit for each.. upper needle allows the ink flow in to the pipes and below needle pumping the air inside the cartridge bank..If any blockage in upper needle causes ink leak. My sincere advise to the users better replace ISS unit & stop printing for further damages..For Tech guys only: Remove ink supply station along with ink tubes out,gently detach both tubes(magenta), you can see the needle other end pump syringe alcohol with the help of syringe, do this process up to free flow.. once confirmed refix tubes back, ensure that no leak should not happen.. fix all back.. try...This advise purely professionals can perform.. others strongly cautioned.

Check with Island Inkjet or a similar ink provider. The ink must be the correct mix and density.
Ink must be refilled as soon as it runs out. Contact the ink supplier on how to transport empty cartidges. DO NOT ALLOW the unit to dry out. The cartridges are the print head. If the cartridge is out of ink AT ALL, it will clog. Clogged heads mean you need a brand new cartridge.
See about one set of spare print cartridges so they can be rotated.

NECESITO UNA SOLUCION PARA MI PLOTTER T610 CODIGO DE ERROR 22.1:10

Solution Replace the indicated ink cartridge(s), or press OK on the control panel to continue. HP recommends the use of genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage due to the use of non-HP ink will not be covered under warranty. Follow these steps to replace the depleted HP ink cartridge(s). Step one: Replace the indicated cartridge(s)

1. Make sure the HP All-in-One is turned on.
   NOTE: The Attention light blinks when the product is turned on.
2. Open the access door by lifting from the front center of the HP All-in-One, until the door locks into place. Figure 1: Opening the access door
3. Squeeze the bottom of the latch below the ink cartridge to replace, and then lift the latch.
   • To replace the black ink cartridge, lift the latch on the far left.
   • To replace one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area.
   Figure 2: Lifting the latch 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
4. Pull the ink cartridge towards you out of its slot to remove it. Figure 3: Removing the ink cartridge
5. Remove the new ink cartridge from its packaging.
6. Holding the new ink cartridge by the handle, push the ink cartridge into the empty slot. Match the color and pattern of the ink cartridge to the color and pattern on the print carriage. Figure 4: Inserting the new cartridge
7. Close the latch, and make sure it is secure.
8. Close the access door. Figure 5: Closing the access door

Step two: Align the new ink cartridge(s)

1. Make sure paper is loaded in the input tray, and then press the OK button. The HP All-in-One prints the alignment page, aligns the printhead, and initializes the ink cartridges. This takes approximately 5 minutes. CAUTION: Do not disconnect or turn off the HP All-in-One during this time. You may hear the HP All-in-One making noises.
2. Check the display for status, and then press the OK button. Recycle or discard the alignment page.

Cause The original HP ink in the indicated ink cartridge(s) has been depleted.

All hp printers need both cartridges installed to operate, it can be emty, as long as its installed. Goto prefrences in you printer settings there is a option use colour or black only.... Hope thise solves your problem

this should work for all 5500 hp printers i hope this helps you out richard from chicago i just noticed you have the wrong cartage you need hp 57 color that will make all the difference :-) HP Officejet 5500 series All-in-One model Black cartridge Color cartridge HP Officejet 5505 HP 56 HP 57 HP Officejet 5508 HP 56 HP 57 HP Officejet 5515 HP 56 HP 57 HP Officejet 5510, HP Officejet 5510xi, HP Officejet 5510v HP 56 HP 57 HP Officejet 5600 series Replacing the print cartridges

1. Turn on the HP Officejet, and lift open the print-carriage access door. The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot. Figure 2: Removing the print cartridge NOTE: It is normal to see ink buildup in the print cartridge slots.
3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles. Figure 3: Removing the plastic tape
4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place. CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle. Figure 4: Inserting the print cartridge
5. Close the print-carriage access door.

Aligning the print cartridges The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.

1. When the message displays, press OK . The HP Officejet will print an alignment page.
2. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
3. Press OK . The HP Officejet will align the print cartridges and display Alignment Complete .