Bush is not turning and belt has snapped. Order replacement on Amazon. Loosen retainer screws on back of shell.. open remove belt and align and replace belt on bush bar and motor spindle. Done.
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It has a belt that drives the brush, check to see if it is spinning? If it is spinning then the gear drive is sheared! If the gear is good then there is a short in the electrical connection!
The trigger that you pull to release water snaps into plastic pieces inside the handle where it pivots to push on the rod that goes down to push on the regulator that lets the water flow. If the trigger is pulled too hard it can break the plastic it pivots in. If this happens the rod doesn't push hard enough on the regulator to let the water flow. Remove the screw at the top of the handle to remove the handle part holding the trigger to see if this could be causing your problem.
Are your belts working and is your power head set too low? Try raising it up one or two clicks. A broken belt will not let your brushes spin and a spinning brush will help it go on carpets.
take off the belt . clean any hair from brush roller make sure movement smooth . re position belt and move by hand to make sure roller is not skew , , rubber is riding sideways and causing friction .
Hello, I see your question is from July. I just joined Fixya this month so wasn't here to answer. If you're still looking for an answer: It sounds like the belt is broken or stretched out so much it isn't spinning. I would suggest replacing the belt and also check the roller brushes for wear and replace if necessary. Here is a link to an online guide with illustrations to change belt and or brushes. Hope this helps.
I have a different model Steam Vac, but with my brushes, you just have to pull down HARD and they'll come off. Then, to put them back on, make sure the center pieces line up and push them on HARD.
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