Question about Creative Labs ZEN SLEEK MP3 Player

1 Answer

Firmware update does not recognize Sleek

I've been having problems with my Zen Sleek freezing up, so I went to Creative's website for troubleshooting. I followed the recommendations to copy all songs to my computer, and then format the MP3 player. I also ran the "clean up" in the recovery mode for good measure. I figure it might have been a firmware problem too, so I downloaded a new firmware from Creative, and removed it from my Sleek (probably a bad idea).

Now, when I try to run the firmware program, it says that my Zen Sleek is not plugged in, even though it is. My computer recognizes that it is plugged in, but the firmware program does not. Please help! I can't live without my music!

Posted by par383 on

  • 2 more comments 
  • Anonymous Dec 03, 2007

    Exactly the same thing happened to me!!! please help!

  • gl600 Dec 03, 2007

    The exact same thing happened to me... now i can't use my player.. please help!

  • tom1097 Dec 05, 2007

    Same problem with me, but I will go astep further, I had a MP3 repair company look at my Zen Sleek 20Gb due to a sticky power button, they tried to update the firmware and the unit wasn't recognized by their computer either. They also could not get the software update from the creative site, so now my unit is stuck in recovery mode and doesn't work. I am beginning to dislike Creative...

  • par383 Dec 05, 2007

    I installed it on a new laptop, and it worked. However, I gave up on the Zen Sleek. I broke down and bought the new Zune 80 GB media player. I'm much happier with that than the Zen Sleek.

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1 Answer

Cary Farah

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  • 4,402 Answers

Is it possible to try another computer or laptop?

Posted on Dec 05, 2007

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Anonymous

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SOURCE: Reloading Firmware on Zen Sleek Photo

This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.

Posted on Jan 16, 2008

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Cary Farah

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SOURCE: Zen Sleek not recognized by firmware: not connected msg

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

good luck
please mark the post with a fixya



Posted on Feb 19, 2008

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What you have to do is flash the firmware. And this is another huge problem. If you have WMP 11 you have to downgrade/uninstall it from you computer or use a computer that doesn't have it on.
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1. cleaned it
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I have this problem also. Can you format the drive and try again?

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hard drive sounds bad. has it been dropped?
try to do a cleanup
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2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

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It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

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