I was given a Motorola Razr V3 as a gift and I can't send/receive any picture messages. I have spoken with my service provider and they walked me through all these different steps and we still couldn't get it to work. Please help!
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Re: Unable to send/receive picture messages
Perhaps ask your network provider to send you a new SIM card with MMS capability - remember to ask to keep your number.
Once you receive the SIM, you will have to call your network provider's customer service department to activate it.
The whole thing takes around 3 days to do, and it's worth it just to find out.
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Some phone service providers block the transfer of files. It depends on who your service is through. I know Verizon and Sprint block them when I try to send from my phone to others with those providers.
ATT should have looked to see if the internet service is turned off for that particular phone. If thats the case, you shall not send receive pictures. Thats the only the reason you should not be able to send receive pictures.
Call ATT again and ask them that. Sorry to say you might have got the high school dropout rehab person that day.
Go to Motorolas website https://motorolasetup.tarsin.com/sendappsettings.htm and select exact model of phone follow the directions and they will send you update for the phone. I did not realize that I needed to do this I bought my phone through internet and did not understand why could not send pics as my provider said that I shoud be able to. Now I can hope this works. Good luck