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I would try simply copying one of the already completed discs using a stable and well known burning program like Nero.
Programs like Pinnacle can be very temperamental when exporting their projects to disc.
Do you mean that you have blank copies/prints, or that there is some message on display, or just blinkig red led...? If yyou have blank copies the problem is in laser shutter. If you have error message send detailed description.
On most fax machines a Dust on Drum error simply means that the drum unit needs to be removed and the charger cleaned by sliding the small built in charger cleaner back and forth but be sure to place it back in it's home position or your received faxes and copies will have a blank line thru them. See your operators guide for more details.
I tried changing the the size to a reduction. It took the sheet from the top and copied it at a reduced size with no problem. Then I switched back to normal size and it worked just fine. I would have never thought to try a different size without your suggestion. Thanks for the help
first try to make a copy and check if you get the same error message.. if you get the same error message..try these steps.. 1)connect the printer directly to the wall outlet..and try to make a copy..if you get the same error message..then go the next step 2)unplug the power chord from the back of the printer..press and hold OK and CANCEL buttons together.. 3)while pressing these two buttons plug in the power chord to the back of the printer..after you plug in the power chord do not release the buttons untill the screen goes blank.. 4)once the screen is blank release the buttons and turn ON the printer.. 5)wait for the printer to complete the initialization.. 6)then try to make a copy and check if it is copying successfully.. if not machine should be replaced because scanner bulb is not getting enough power or scanner bulb is gone bad.. please try these steps and let me if the solution has worked