Question about 2wire (1000-400108-001) Router

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Could not find ATM circuit

I have a 2700HG-B router it was working fine until Monday,now i cant get the internet to work and when i go through diagnostics i come to PVC connection : could not find an ATM circuit. please help

Posted by coops2007 on

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  • coops2007 Nov 05, 2007

    Internet works though when back on old modem

  • csmanacuk Mar 17, 2008

    Im using 2 wire Router and suddenly for no aprent reason the Internet went off. After running the diagnostic test following problem was found

    "Could not find an ATM circuit"

    If I use my normal modem then I can use my internet with no difficulties.

    Plz help me out

  • EMILYSPRINGS May 17, 2008

    ISP

    RE INSTALLED 2WIRE ROUTER

    CHECKED ALL CONNECTIONS

    RAN DIAGNOSTIC TEST

    USED INSTALLATION PROGRAM

    STILL THE SAME ANSWER; NO INTERNET;; NO ATM CIRCUIT

  • novelideas Jun 30, 2008

    I have been having lots of issues and have been ping-ponged back and forth between my ISP and Bell Canada. We started having connection issues in the early spring that escalated to the point we couldn't get online and couldn't ignore it anymore. I spent 3 hours between 2 ISP techies only to be told it was my modem (DLink DSL)... and that was after doing a totally useless system restore!! So off I went to my local ISP provider and got another modem (2wire) multi-port DSL modem. We logged on and promptly lost connection. We have since replaced the phone line to the jack, the phone jack in the wall, all of the filters, and even tried the outside jack the phone tech uses to test the line...we keep losing connection. Sometimes not for an hour, sometimes every 15 seconds... no pattern or reason. We had a phone company tech out and he said the line was running "too fast" and lowered our speed from 6008 Kbps to 3000 Kbps and told us that was the problem...that the line couldn't maintain signal and kept dropping out. As soon as he left, we lost connection. We then drilled a hole in the side of the house and put the modem (6ft) telephone line through to connect directly to the phone company test jack, and still lose connection. We had another Bell Canada tech out and he checked the box on the pole, the line, and put our phone # over to a dedicated pair of it's own, and as he was leaving we lost connection. He then came back and said the line was testing fine, it was the ISP's problem. I went into the diagnostics for the 2Wire modem and have rec'd the message about not finding an ATM Circuit. I had no idea what this meant, and called the ISP tech support...explaining EVERYTHING again, and he didn't know what any of the diagnostic stuff meant. So, I searched Google and found out that the ATM circuit is the data transfer technology used to transfer data and it allows both "ends" to speak to each other before information is sent. Not finding a circuit means it can't "talk" between the ends. Further searching told me the ATM circuit is located at the SERVER end which means it is the ISP server that has, or controls the ATM circuit. So, now I am at the point of the chicken or the egg... is it the Bell Canada line that is defunct and can't find what it needs, or is it the ISP end that keeps copping out and the Bell line can't find it? Anyone have any other thoughts solutions? I tried switching back to my other modem (DLink) with no luck... we would get signal but not for very long. I now know more about this stuff than I ever wanted to... why can't I just have an uninterupted life?

  • TomHighRidge May 16, 2009

    could not find ATM circuit

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9 Answers

Anonymous

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This Issue Pertains to your line being connected to a bad DSLAM port in your ISP's "Central Office" I am a computer technician, and have dealt with this issue about six times, two of which were on my lines. there is nothing to troubleshoot, stop power cycling, you are wasting your time, call your isp techs and have them get thier ***** out there to the office and fix your line.

Posted on Sep 07, 2009

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I have this same router from AT&T. First thing you need to do is make sure all phone line devices have filters on them. If that doesn't work, try a different phone jack. It could be the internal wiring on that phone jack that's causing a connection disruption (this happened to me with the jack in my room). If that still doesn't work, then call your ISP's tech support line. They'll check their network status & make sure the servers in your area aren't down for any reason, which could be a strong possibility as the ATM circuit is located at the servers. Otherwise, there could have been a screw-up on their part, which they need to correct on their side. The only way to resolve these latter issues are by calling your ISP.

Posted on Nov 02, 2007

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I have cancelled service with AT&T and have now gone to another provider. My internet is working fine

Posted on Dec 27, 2010

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Had this very same problem using a 2wire brand att modem/router. Was able to fix it by going to advanced settings and chaning connection type from PPPoe to Direct IP (DHCP or Static).

Posted on Jul 15, 2010

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I had the same problem and it wasnt the modem .. att technician had to come and fix it .it was a line issue .it was not newher in my network it was the actual physical line with the dry loops and it makes it difficult to diagnose but the techie fixed it..

Posted on Oct 26, 2009

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When the phone company tech comes out tell him to call the d.o.c. and have the port changed

Posted on Feb 23, 2010

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Ive got this problem at work. BT run an intrucive test adn it IS a fault at teh exchange and in my case is an isolated case meaning that everyone elses internet is fine!

Posted on Jun 29, 2010

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  • 11 Answers

ATM circuit issue is on ISP side. Solution #2 is the correct answer. nothing you can do but complain

Posted on Oct 09, 2009

Anonymous

I've run into this problem myself a few times, I have the same router type. After you've checked the filters and tried a different jack, shut down the router, then shut down every computer connected to the router. Bring the router back up first, then restart the computers. Unless the problem is on your isp's end, this should take care of the issue. If it doesn't work, hit up your tech support. Hope it helps.

Posted on Apr 28, 2008

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Anonymous

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SOURCE: could not find an ATM circuit

turn the router and the PC off, turn the router on 1st, wait for all the lites to turn on...if you have DSL wait for the DSL lite to be on .....no blinking. then turn PC on.. IF problem still there then its either the router or the NIC that needs replacement.

Posted on Nov 10, 2007

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Use 2700 as router only?


there's a way to make the gateway act as a router only but it's not really recommended since there's a possibility that the connection will not be as stable as it should.
anyways you can try the following steps in making your gateway act as a router (not really a router but just a switch and a wireless access point).
- access the router's web user interface by typing http://192.168.0.1 on your web browser
- then click on the "Advanced Configuration Settings"
- select the "Transparent Bridging" option (note: you must configure your wireless settings first before trying these steps since you might not be able to access the gateway's page anymore once you save the changes)
- set the vpi to 0 and vci to 32 if it asked you for those settings. next to 'ATM PVC Search' select the radio button next to Disable. ensure Bridged LLC is selected next to 'ATM Encapsulation'.
- then save the settings
- connect now the new modem to one of the ethernet ports of the 2700hg-d using an rj-45 or an ethernet cable

hope this'll help you.






Jun 09, 2008 | 2wire 2700HG-B Router (2700HGB)

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Router help!!!


open the internet explorer.

Go to Extra then Internetoptions

Tab connection

Change phone in lan

Problem should be solved.

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Log on to the routers interface and look for MTU size. Once you get there, reduce it to 1492. This will help.

- Ranjit
[email protected]

Nov 02, 2007 | 2wire 2700HG-B Router (2700HGB)

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Could not find an ATM circuit


turn the router and the PC off, turn the router on 1st, wait for all the lites to turn on...if you have DSL wait for the DSL lite to be on .....no blinking. then turn PC on.. IF problem still there then its either the router or the NIC that needs replacement.

Nov 01, 2007 | 2wire 2700HG-B Router (2700HGB)

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Slow speeds compared to speedtouch 330 usb modem


How do you connect to the 2wire 2700HG? Wireless or ethernet? In any case I suggest to access the mdc (management and diagnostic console) of your 2wire and check the DSL Diagnostics under the Troubleshooting Category. Check the attenuation rate of your 2wire there so you can see if external problems are affecting the 2wire. The 2wire is also a modem\router and eventough it rarely affects the speed of your connection, the 2wire Firewall might also affect the speed of your cx. Another thing to check are the electrical interference on your 2wire. EMI (Electro Magnetic Interference) do affect the 2wire router greatly. I mean it LITERALLY. A great Interference can cut your signal strength from full bars to 1 bar even tough your just 10 feet away from the router. You can also check the Broadband Status on the Network at a Glance Page to check if the speed are jumping in and out. And also try to contact your Internet Service Provider or the 2wire direct technical support (1-877-3478680) for further assistance. God Bless!

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