Question about HP Photosmart 3310 Printer
All of a sudden, the printer will not communicate with my PC (Dell Dimension DIM4550 running Windows XP). I have spent 6 hours in "chat" with HP Helpdesk--6 separate sessions and I get the same responses every time. I have uninstalled/reinstalled the All-In-One software multiple times, uninstalled USB ports, updated USB drivers, tried using a different USB port, tried using a different USB cable, all to no avail. The USB port shows nothing when I hook up the other end of the cable to the 3310. I can use the same cable with the same computer port and hook up to another USB device and it is immediately detected. The 3310 itself also reports that it is not connected "to a network" when I attempt to use the Help button.
I'm beginning to suspect that the USB port in the 3310 has "gone bad"-- is this possible? Is there a way to diagnose it?
FAX and copy work. off-line printing works.
I do not have convenient access to another computer to see if the 3310 will work with another computer.
The 3310 was purchased in December 2005.
Thanks very much
Lets put it this way, if you have a port problem on the usb, the fix would be replace P.C.B. that runs it, and connector if it looked suspect. This would be unecomical to repair.
A new inkjet printer with new ink and a year warranty without any possible problem is the hassle free fix most economical fix.
Or you can fight with the possibility of driver issue (just dont count the hours), please check that in control panel / devices that your printer has not installed itself as another device, to do this look for any device marked with a ?, if you find one delete it! (that would allow it to identify when connected/disconnected)
You may have done thatr so disregard if you have
(twas a Stab in dark, installing as another device not even listed under or as a printer has got me a few times )
Yes the port stuffing up is possible but rare. no real check either it does or dont I have consisered it a few times when setting up various machines, but I usally prove myself wrong when I descover my driver/usb signiture problem (it can be very trying at times and I do it everyday).
I have seen USB ports not work when printers lose serial number info on main p.c.b. and I have had a couple of broken/loose sockets, I see network port/cards fail moreso than USB but really all these cases are so rare compaired to it turning out to be driver/software related
Posted on Nov 01, 2007
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