Question about HP Photosmart 3310 Printer

1 Answer

3310 is disconnected

All of a sudden, the printer will not communicate with my PC (Dell Dimension DIM4550 running Windows XP).  I have spent 6 hours in "chat" with HP Helpdesk--6 separate sessions and I get the same responses every time.  I have uninstalled/reinstalled the All-In-One software multiple times, uninstalled USB ports, updated USB drivers, tried using a different USB port, tried using a different USB cable, all to no avail.  The USB port shows nothing when I hook up the other end of the cable to the 3310.  I can use the same cable with the same computer port and hook up to another USB device and it is immediately detected.  The 3310 itself also reports that it is not connected "to a network" when I attempt to use the Help button.

I'm beginning to suspect that the USB port in the 3310 has "gone bad"-- is this possible?  Is there a way to diagnose it?

FAX and copy work.  off-line printing works.

I do not have convenient access to another computer to see if the 3310 will work with another computer.
The 3310 was purchased in December 2005.

Thanks very much

Posted by photomaker on

  • photomaker Nov 02, 2007

    Thanks, Soulvisitor. You have provided additional insights, but I'm not sure we have a fix. One thing you mentioned was a remote possibility of loss of serial number; when I print a self-test diagnostic page, it includes the correct serial number. Is the main PCB what is being tested in the self-test?



    As far as drivers/software, I think I've tried every possible combination of adding updates, uninstalling and reinstalling, refreshing and updating USB devices, etc. A question is: if the USB port on the computer or hub works correctly with other devices (e.g. an external DVD drive), why would it need a new driver to talk to the 3310? Is the 3310 that special? I've also done several System Restores back to dates when I know for sure that the printer was connected (because I printed a file from the computer)--all of course to no avail.



    I will probably borrow someone's laptop and try connecting the printer just to confirm that it's really a problem with the printer and not my computer. Assuming that it is, how would I go about replacing the PCB? I checked the parts that HP sells and it seems like all they sell for this unit are consumables--do they just expect people to throw out a printer when a hardware component fails? Would I be able to buy a replacement at someplace like Fry's or CompUSA?

×

Ad

1 Answer

Soulvisitor

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 1,113 Answers

Lets put it this way, if you have a port problem on the usb, the fix would be replace P.C.B. that runs it, and connector if it looked suspect. This would be unecomical to repair.

A new inkjet  printer with new ink and a year warranty without any possible problem is the hassle free fix most economical fix.

Or you can fight with the possibility of driver issue (just dont count the hours), please check that in control panel / devices that your printer has not installed itself as another device, to do this look for any device marked with a ?, if you find one delete it! (that would allow it to identify when connected/disconnected) 
You may have done thatr so disregard if you have

(twas a Stab in dark, installing as another device not even listed under or as a printer has got me a few times )

Yes the port stuffing up is possible but rare. no real check either it does or dont I have consisered it a few times when setting up various machines, but I usally prove myself wrong when I descover my driver/usb signiture problem (it can be very trying at times and I do it everyday).

 I have seen USB ports not work when printers lose serial number info on main p.c.b. and I have had a couple of broken/loose sockets, I see network port/cards fail moreso than USB but really all these cases are so rare compaired to it turning out to be driver/software related

Posted on Nov 01, 2007

  • Soulvisitor
    Soulvisitor Nov 02, 2007

    Hi HP do not carry many parts for HP small inkjets, If they break under warranty they replace them, even if you did get a board it would cost more than the printer sells for and still you would not if it would fix.



    Every printer needs it's own unique printer driver, even if I have two of one model machine and set one up, one cant just plug the other in and expect it to work it would need it own usb port id.



    On my laptop I might have 4 USB sockets but I have 50 usb ports set up to 50 diff printers. If I unplug a usb printer and plug in one that has not been given a unique identifier to my laptop it will not work on any of them untill windows labels a port for it.

    then evertime it is pluged in windows know what it is and what it can do, like I've said sometimes windows will alocate it not as a printer but as another device and do so everytime it sees it



    One must have printer makers correct driver to suit correct windows version to enable a connection.



    Restore will not put drivers as they were once changed nor usb ports.



    Confusing I know.



    New inkjets are cheaper than a set of inks these days, they want you to have a printer so you buy the ink, thats were the $$$ is.



    Repairing inkjets is seldom done out of warranty, I'm too expensive as are parts, I cant fix a printer cheaper than it is to replace. Modern world get used to it



    If machine has any fault that it knows about, it will not go to online status, nor test print.

×

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a dell dimension 8200 with Windows XP, sp3. We bought a Belkin N600 Dual-Band Wi-Fi USB adapter to put access wireless internet. The software installs but the internet will not connect. We have a...


Dell offers technical support via phone and chat. You can reach technical support at 1-800-204-4427. You may also chat with Dell Technical Support representative (U.S.) 6 Am to 6 Am, (24*7 hours) Pacific Time, Monday through Sunday. If you needs a technical diagnosis you can call on our Microsoft technical support team 1-800-204-4427, which is especially open round-the-clock for online assistance. For more Click :
Dell Technical Support Phone Number 1 800 204 4427 USA Canada

Apr 30, 2017 | Dell Dimension 8200 PC Desktop

2 Answers

I'm the owner of a Dell Dimension XPS B866 desktop as well as a Dell Inspiron 600M laptop. The desktop is currently running Windows 2000 Professional and the laptop is running XP Professional. I have a...


Your windows 2000 pro is not supported by Microsoft anymore and your XP has to be Service Pack Three to be valid. The issue sounds like a driver issue. This is because the desktop prints in colour and the laptop does not. For the laptop to print correctly you have to have all the latest updates installed first. Please
1. turn on your printer first
2. then turn on laptop
3. make sure yu are cobnnected to the internet
4. go start>control panel>automatic updates> make sure they are turned on
5. go here http://update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5
and do as it asks.
6. when updates are all installed turn off and turn on laptop (reboot)
7. repeat 5. until there are no more upates offered to download
8. go start>control panel>add and remove programs and uninstall anything to do with Officejet. Do not unistall all to do with HP, as you may have other HP hardware, just officejet.
9. download and install ccleaner (Google it) and its free.
10. run the registry clean part of ccleaner (left column, second icon down). Save the backup it offers.
11. reboot
12. go here http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=mp-49137-1 and install the cleanup tool. Run it and it may clean out any sediment in the registry.
13. Reboot
14. After level 4 action, reinstall the whole CD that came with the printer but make sure the CD you use says that the software is for use with windows XP. Take your time and let this process run its full course without interference even if it looks like it has stopped or frozen.

Let me know what happens.

Phil

Dec 04, 2010 | Dell Dimension XPS PC Desktop

2 Answers

I have a dell 5100 dimension desktop with ntldr issue. Have spent hours and hours on it but can't resole the issue


this is usually caused due to a corrupt MBR or boot code, if you have an install disc for I presume xp you can repair it with that, if you need further help, let me know and ill give you instruction

Nov 15, 2010 | Dell Dimension 5100 (D51L1) PC Desktop

3 Answers

Canon MF 4350d Wont install


Almost the exact same problem. New 4350d Canon printer trying to connect it with Dell 8300 with XP. The computer says it does not recognize. Tried everything - reinstall drivers, download drivers, tried every USB port, swapped cables, spoke with Canon support and finally took the printer back and got a new one (Canon support person decided the USB board must be bad). New machine - same old problem.

Feb 10, 2009 | Office Equipment & Supplies

1 Answer

Primary hard drive not found


Hi,
since you already tried removing and reseating the hdds . The problem could be the motherbaord slot. To troubleshoot the same
1. First Disconnect all hardrives and optical drives from the system
2. Go to the system setup or BIOS
  1. Turn on (or restart) your computer.

  2. When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

3. Hold down the ALT key and press "F"
4. Hit ESC , save changes and exit .
5. SHutdown the system
6. Reconnect the HDD IDE cable to the optical drive connector on the motherboard.
You can refer to the following motherboard diagram
http://support.dell.com/support/edocs/systems/dim4550/techov.htm#1101668

7. Check if the hdd , is getting detected in the system setup
You can refer to the following link on how to read system setup screen
http://support.dell.com/support/edocs/systems/dim4550/syssetup.htm


Thanks
Proton

Jan 30, 2009 | Dell Dimension 4550 P4 Socket 478B...

2 Answers

32 mb ATI Rage 128 Ulta upgrade


http://support.dell.com/support/edocs/systems/dim4550/techov.htm#1101565
The documantaions say thar you have an APG-port, i cant see any problem why you couldent upgrade it...if u can find a card.

Good luck

Nov 19, 2008 | Ultra ATI Rage 128 Pro Graphic Card

Not finding what you are looking for?
HP Photosmart 3310 Printer Logo

94 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Ekse

Level 3 Expert

13434 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Cindy Wells

Level 3 Expert

6080 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...