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Anonymous Posted on Apr 08, 2014
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When trying to log into any feature it says inactive feature

How do i reset this so administrator code works

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5 Related Answers

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Anonymous

  • Posted on May 08, 2008

SOURCE: Voicemail

If the feature codes show as inactive, the phone system is not seeing the voicemail. Hopefully this has been fixed by now, but you may need to call in a Vendor.

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Anonymous

  • 7 Answers
  • Posted on Oct 23, 2008

SOURCE: Norstar: Inactive Feature (981)

This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

consultel1

george peters

  • 860 Answers
  • Posted on Sep 01, 2009

SOURCE: Mbox Locked - Feature 981

Feature 985 is used for resetting the administrator password.To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key

Anonymous

  • 1 Answer
  • Posted on Sep 10, 2009

SOURCE: 1020000 no longer works

it's really simple.
enter Feature 985 then 9 and spell out RESETSMPSWD (73738767793) and then YES. That's it. it should go back to the original one. if your extension are 3 digits should be 1020000 and so on.
hope it works for you.

Anonymous

  • 192 Answers
  • Posted on Sep 14, 2009

SOURCE: Norstar T7316 voicemail is somehow

Sounds like the voicemail system is locked up and needs to be powered down and powered back up.
The voicemail, if it is a Call Pilot looks like a small gray box which looks like this in the photo: http://presstelegram.kaango.com/resources/img/itemimages/JUN/491159/LO10559_491159_06302009144332-large.jpg
You can unplug this unit for about 15 seconds, then plug it back in...
It will take about 5 minutes for the Call Pilot to re-boot, then you can dial FEATURE 9 8 3 to ensure that it has come back up.
Good Luck!

Testimonial: "thanks..unfortunately my system is the 8 track player of phone set ups..dont have that box.had to call a phone guy. But thanks for repsonding quickly"

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Related Questions:

1helpful
1answer

I cannot log into system administration to change the name on my mailbox. I tried the 1020000 code for 3-digit extensions but it say "invalid password". How do I log in (T7316)
I assume you are doing the feature 983 first. Try 1021234. If that doesn't work then the password will have to be reset.
Read full answer
Oct 03, 2011 • NorStar T7316E Corded Phone
3helpful
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I have a T7316E phone and cannot log into system administration. Tried the feature 983 and code I need is 1020000 (our extensions are 3 digit). When I put that in it says invalid password so I can't even...
Sounds like the system administrator's password has been changed. To reset the administrator pasword, enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. The password should be defaulted to 0000. Then try Feature 983. if your system has 3 digit intercom #s your password is 1020000.
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Dec 15, 2010 • NorStar T7316E Corded Phone
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Inactive error keeping me from getting voice mail, and programing VM
Are you Dialing Feature 983 to Log in?....

Sometimes just by powering down the VM for about 5 Minutes and Powering up again resets the programme... BUT do not try the Feature 983 code for around 10 minutes after powering up. (depends on how much memory the VM is using)
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Jun 29, 2010 • NorStar T7316E Corded Phone
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Trying to log into system admin on a norstar m7324. No luck Please help dialed 983 after feature and tried to log on using 1020000 did not work. tried all other just to see if that would work as well. no...
Sounds like your going to have to reset the administrator password to get in.To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.
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Jan 11, 2010 • NorStar M7324 Telephone
2helpful
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Mbox Locked - Feature 981
Feature 985 is used for resetting the administrator password.To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key
Read full answer
Sep 01, 2009 • NorStar T7316E Corded Phone
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Also trying to initialize voicemail, says Feature 983 inactive
Feature 983 gives cess to System Administration; This Feature will ask for a Log:

Feature 981 Opens A Mailbox your mailbox # should consist of three digits. First what is the name of your mailbox system?
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Jun 30, 2009 • NorStar M7324 Telephone
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Unit will not access call pilot
Start with "Feature 9 (star) 1" from a Norstar telephone, to view the CallPilot Feature Code list. Then enter the System Administration feature code.
Good Luck.
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Phone freeze d900
hi just entered 00000000 this reset my phone but the 'inactive' features remained..:(
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May 10, 2008 • Samsung SGH-D900 Cellular Phone
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Initialising Mailbox
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button
To Change the "Recorded" Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under "Admin" (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will "beep", prompting you to record a new name (name only here, not greeting..
3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording
Read full answer
Apr 23, 2008 • NorStar M7310 Corded Phone
0helpful
1answer

Had to rebuild mailboxes and now the main inbound number cannot dial internal extensions.
Does feature 983 still show as an inactive feature? You need to reinitialize the feature codes if the system was reset.

Please post what is currently happening.
Read full answer
Dec 31, 2007 • NorStar Startalk Flash 2 Phone
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I cannot log into system administration to change the name on my mailbox. I tried the 1020000 code for 3-digit extensions but it say "invalid password". How do I log in (T7316)

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