Question about Dell W5300N Laser Printer

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Paper Jam When I print from tray 2 it paper jams. It seems to not pick up the paper all the way as it doesn't even really jam it just tries to pick up the paper, doesn't and then displays paper jam error 13.01.00 If I keep clearing it a few times then one page will print out but that's it. So for the last 2 weeks I have had to use the auto feed tray 1.  I am not sure if it's the pick up roller that's worn our or a part that's dirty. But I want to make sure if it's a part that needs to be replaced that I replace the right part.

Posted by HeatherR on

  • 2 more comments 
  • HeatherR Nov 01, 2007

    I tried cleaning the roller and that part of the printer with a cloth and alcohol and it definitely helped and now prints! With a slight's making a rattling sound that comes from the front right side of the printer (HP 2420d) everytime it's picking up the paper.


  • Ukpriceok Apr 09, 2008

    We regularly have paper jams which occur more frequently when the paper tray is low, so we always keep it full up but we still get the jams now and again which include single sheet and multiple sheet jams. We are looking for a solution. Please don't tell us to fan the paper!

  • Anonymous May 03, 2008

    Onlly one page peekup then error 13.01.00 massage sow in control pannel,

    we need to cleen all sencers, refix the cabels and connectors, but probem is same.

  • deb11 Jun 12, 2008

    Rollers are not feeding the paper through correctly, the paper goes down then stops, at times I can push it through till it catches. Any solutions?



3 Answers

Cory Friedman

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Hi Heather,

It is a common problem with this series of printer ( lexmark t-series, optra series, and the Dell 5200 5300). The pickup rollers are worn and not picking up the paper.

Have you checked with Dell to see if it is under warranty? They are very good about their warranty, especially with Printers.

The Feed rollers are part of the maintenance kit, but can also be purchased seperately.

Since the printer is actually manufactured for Dell by Lexmark, I can give you the Lexmark part number for the feed rollers, which are 100% the same as the feed roller for the Dell printer ( even if you order them from Dell, they are a lexmark part ).

The part number is 40X0070.

If you have any doubt that this is the problem, simply move the rollers from tray 1 to tray 2 and visa versa.

If the rollers are totally worn, then tray 1 will no longer pull paper and tray 2 will.

you may also find that the problem will disappear because tray 1 auto compensator has a little more pressure on the paper then tray 2, and thus extend the life of the rollers for now.

the rollers ARE directional though. when you put them on, make sure that you note the arrow direction printed on the plastic.

The tires rotate clockwise on the right side, and counter clockwise on the left side of the pickup assembly. if this is confusing, just remember the tires push the paper towards the front, so imagin the tire in your hand rotating in the direction that will PUSH the paper forward.

Good luck,


Posted on Nov 22, 2008



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Try cleaning the torque limiter it is located on the paper try behind the feed roller. Remove the feed roller and you will see it behind it. Slide the torque limiter off and take off the end that does not have long part sticking out. Then you would see the metal shaving around it. The torque limier is a magnet so just pinch off some of the metal shavings not all of of them though. And then put everything back together. If that doesn't not work try repalcing the paper feed assembly.

Posted on Jul 02, 2008



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We need to the model/make to help you

but using some detective skills I've decided you are using a HP machine

Yup Dirty damaged worn feed roller but what model machine is it they are all different but pull out tray 2 cassette all the way and look in, there is probally a cylinder like rubber roller 5cm wide front centre of where cassette slides in, there might be roller on the cassette too at the front center as well.

Most modern printers feed rollers just slide off after lifting small plastic tabs on them and gently pulling, feed rollers are available but you can sometimes also get results by cleaning them with a dash of metho or water on a rag.

If paper feeds 2wo sheets at once then you need to change the seperation pad/roller too.

Posted on Nov 01, 2007

  • Soulvisitor
    Soulvisitor Nov 01, 2007

    Not sure about your rattle, I would ensure rollers are located properly (all the way on shaft) and isolate if noise is present when feeding from tray 1 and also if noise is nothing to do with paper feed but is cart related.

    Replace feed roller if in doubt, could be noisy clutch mech too, hard to identifie without being able to hear it.



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