Error code: 2100010
i can't scan my document and i can't fix this error. i delete and download the driver more than 3 times but it does not work
Please follow the instructions below to verify that the MF4570dn is selected under the network settings of the MF Toolbox program:
1. Select [Applications] under [GO].
2. Select [Canon MF Utilities] > [MF Toolbox 4.9].
3. You may receive an error that the scanner is not connected. This is fine.
4. Click [MF Toolbox] next to the Apple icon in the left corner of the screen and select [Network Settings].
5. Select the [MF4500C Series], and then click on the [+] symbol and select [Add].
6. Quit the MF Toolbox program.
Next, follow the instructions below to perform a scan and verify if you experience the same error:
1. Verify that MF Toolbox is closed on the computer.
2. Place the documents in the feeder and press the [SCAN] button on the printer.
3. Highlight [Remote Scanner] and press [OK]. The screen will show, "Remote Scanner. Waiting online...".
4. On the computer, open [Applications] > [Canon MF Utilities] > [Canon MF Toolbox].
5. Select [PDF].
6. Change the source from [Platen Glass] to [Feeder] or [Auto].
7. Click [OK].
8. Click [Scanner] at the top of the desktop screen and select the [MF8200C Series].
9. Select [PDF].
10. Click the green [START] button on the [PDF] window. The machine will start processing the scan.
If the error persists, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666).
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