While using the unit this morning it stopped and the door latch unclicked and allowed the door to come open. I tried to close the door to continue but it won't close.
Verlin, this is JK. I understand that you are having concerns with the door latch. Before considering contacting a service provider, I would recommend resetting the appliance by turning off the power to the washer for about five minutes. After the five minutes return power to the appliance, this should allow the washer to return to working condition. You may also want to check to ensure the door is aligned. If all of these suggestions pan out and the problem still persists, think about what may have happened prior to this occurrence. For instance, did you notice any error codes, odors, or other strange functions prior to this issue? If you are still having these issues and can think of anything in particular, please feel free to reconnect. Hope this helps!
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