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OK WHAT I DID IS...THE FIRST TIME I USED MY HD20GA7 I HAD TO CONNECT IT TO THE COMPUTER WITH THE USB CABLE TO SYNC. IT WHEN YOU DO THAT EVERY SOFTWARE IN YOU MP3 GET INSTALLED IN YOUR PC...GO TOTHE FOLDER...MY COMPUTER/ DRIVE (C:)/PROGRAM FILES/ KENWOOD/ HD20GA7/ BACK UP AND COPY THE FOLDERS THAT SAYS....KWSYSTEM AND THE INSTALL AND PASTE IT IN YOUR HD20GA7 PLAYER...DISCONNECT, TURN BATT. OFF, TURN IT ON AGAIN AND RECONNET...THAT SHOULD WORK...ENJOY IT....