Question about Brother MFC-5840CN All-In-One InkJet Printer

1 Answer

Installation problems After installing the software IAW the setup guide the diagnostics say that with the SCANNER there is no communication ALL other devices OK ie printer/copier and fax? Tried reinstalling, and repairing the software suite as per the setup guide, still the scanner isnt recognised. Had Brother on the phone talking me through downloading drivers and trying to install them but when I look at the scanners and cameras, after the drivers have been seemingly being installed, in the control panel the scanner isnt there.........in fact there is nothing? very frustrating. I have installed the machine without ANY problems on my laptop and everything works? Something is stipping the scanner being recognised on my desktop....what? I have turned off the Windows firewall so its not that?.......................HELP!!

Posted by Alan Clarke on

  • Alan Clarke Nov 01, 2007

    Thanks for trying but I have done ALL of this many times over. I have connected the MFC to my computer via USB cable which is not longer than 3 metres and is connected directly into the USB port at the back of my tower. I have downloaded the 'extra' files from the Brother website (with Brother software engineers assistance) and tried to install these on my computer but after seeming doing do successfully, when I look in the scanners and printers folder in the Control Panel the MFC is NOT there (nothing is there?). As I said earlier, I have installed the MFC on my laptop (Windows XP the same as my desktop) with NO problems???

    Thanks again

    Alan Clarke

    UK

  • researchloft Dec 22, 2008

    I installed the MFC 5840CN Control Center software wultiple times. USB cable is only 3' long. It recognizes all functions, (Printer, Fax, Copier), but will not recognize SCANNER. Gives me error CC027.



    Is ther any fix out there I am not aware of yet.



    Operating system is Winsows XP Professional.



    Please help. [email protected]

×

Ad

1 Answer

Mix-it-up

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 832 Answers

How do you connect the mfc to your computer/laptop? In case you use usb make sure that the cable isnt longer than 3m and it is connected directly to your comp/lap usb. Do NOT connect to a hub. This causes a prob with the scanner.
In case you have it installed within a network (RJ45) there is a guide which can be download from brother homepage of your country. It explains the settings and installing for the scanner and printer.

Posted on Oct 31, 2007

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When I try to scan, the scanner setup window will not open and nothing will scan


first reinstall operating system

and after it install scanner setup if scanner setup not run
then
downlode another setup and install it


problem will solve

Oct 22, 2012 | Nuance PaperPort 12

2 Answers

My norton antivirus is not runing setup and not unstall also... my computer got email virus also..


install the kasper antivirus software.. it is very protective for mail.. scan every new device(ie.pen drive, cd,dvd) before you access it in your system.. use only one antivirus software in your system.. If you have more than one antivirus software, it will tends to slow processing of the system..

Oct 21, 2010 | Norton AntiVirus 2004 (0003764823191)

1 Answer

I've had my scanjet 3970 for several years with no problems until yesterday when it started doing all kinds of crazy things. Firstly, I get a message "Failed to create empty document", followed by a...


Sounds like the problem is on your computer and with the hp software installed.

Seems like from what you told me that your scanner in itself is OK, the issue is on your computer.

What I would recommend you do, is fully uninstall all related software and drivers from the computer (for this device) and unplug it from the computer.

Once you have done so, you can obtain the software and drivers for it from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=298548& or use the cd that came with the product, the page linked will have up to date software as the cd might be old.

Download the software - install it - plug in when asked or if not asked, after the setup is complete, try scanning.

Let me know if you need further assistance.

Oct 23, 2009 | HP ScanJet 3970 Flatbed Scanner

1 Answer

Trying to setup a weleh allyn 5700/A-02 barcode scanner fore a usb interface. The user?s guide has no configuration fore this interface. However I have seen them used on a usb interface.


To use this device ave it's own freeware software provided to install such devices or hardware to run into your Computer. Checking your is in good condition or it's factory defect. USB Device such scanner automatically detected when connected to Computer.
Good luck!

Sep 30, 2009 | Computers & Internet

1 Answer

HP Officejet J5780 scanner communication error


I had this problem too, and after a while just gave up on the uesless HP interface, and went to the simple but efficient Windows Fax and Scan program on the Start>Programs menu.

Jul 09, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Pc won't acknowledge device


See, you do not need to attach the device during installation ok. I advice you carefully uninstall it(not delete pls), reboot, and then load the drivers to pc when stabilised. You'll be prompted to connect the scanner to the system. That way, you know there is communication b/w the devices ok. Good luck

Apr 28, 2009 | Visioneer OneTouch 7300 Flatbed Scanner

2 Answers

The software cannot communicate with the scanner (Prime Film 3600


I have a PrimeFilm 1800u. When I attempt to scan into a Roxio application, the program does not respond. The hardware and software are both installed. No problems scanning or communicating with this scanner before. Is there somethere there that has a soultionfor this problem ? Thanks

Mar 16, 2009 | Pacific Image PrimeFilm 3600u Film Scanner

1 Answer

Scanjet 3690 problem


I reformatted my computer with Windows XP home addition and re install all programs except IE 7.
I then re install the scanner driver and HP director that was distributed with the scanner, and after that Director was working fine
Thanks
Dirk












Jan 14, 2009 | HP ScanJet 3690 Flatbed Scanner

1 Answer

All in One Scanner/Printer problems


Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.

May 20, 2008 | Canon PIXMA MP160 All-In-One InkJet...

Not finding what you are looking for?
Brother MFC-5840CN All-In-One InkJet Printer Logo

208 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1363 Answers

James Cagle
James Cagle

Level 2 Expert

482 Answers

Jim Keysor

Level 2 Expert

331 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...