Question about Zenith Z50PX2D 50 in. Plasma HDTV

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Z50PX2D 50" - I heard a loud pop and now only a washed out black and white picture

I've had this TV for 18 months with no extended warranty.  The last TV I bought lasted 18 years so I didn't think it made any sense to buy a 2 or 3 year extended warranty.  Now I read all over the Internet that this is a common problem with the Z50PX2D and that Zenith won't acknowledge this as a problem.  Sounds like a class action suite is in order.  Anybody up for that?

Posted by WorkForFood on

  • 42 more comments 
  • ryorgens Nov 05, 2007

    I bought my set Mar 06 and Nov 3, 07 "POP" and a mostly black screen. I have sent an email to Zenith servic and menioned all te comments I found on the intenet. Will have to wait and see if they respond. Good luck to us all.

  • Anonymous Nov 17, 2007

    My Z50PX2D 50 went pop just short of two years. Purchased 12-30-05. Poped 11-16-07. Called zenith LG and got, call back in the morning we are busy.

  • WorkForFood Nov 20, 2007

    Thanks guys!! I will contact Zenith / LG tomorrow and see if I can find the magic phrase that will allow them to extend the parts warranty. I can live with paying for the labor (I hope). I'll let you know how this turns out...

  • Anonymous Nov 21, 2007

    Same problem here as well in JAX. TV failed today EXACTLY 2 years to the day we purchased it. Sounds like a 2 year TV. I will call and follow the same path others have suggested.

  • Anonymous Dec 05, 2007

    Mine is the same story- POP goes the weasel and scared the hell out of my 12 year old watching cartoons. Washed out picture on all inputs. Paid $2800. on 3/06 and the thing craps out on 12/3/07. A little less than 2 years service for the money and all anyone has said so far is "sorry - you should have purchased the extended service agreement." I remember a time when manufacturers stood behind their products. Now I get to listen to my girlfriends "I told you so's" for buying the thing in the first place.

  • Marcus921 Dec 05, 2007

    Same Problem...Big pop....No picture....Thought At the time (2/11/06) $3000 50 inch Plasma Good Deal.....Yeh right!!!......You get what you pay for.....I'll Start making the Calls to Zenith

  • dthiel Dec 05, 2007

    Purchased from BestBuy on 12/27/05 only to hear a LOUD pop on 12/04/07. Called Zenith and explained what happened was placed on hold as rep spoke to manager to get me 1 yr extension on parts. I have to foot the bill for service.

  • WorkForFood Dec 05, 2007

    I talked with Zenith / LG today (took longer than I thought it would for me to call them). I told them my model number what had happened (the pop noise) and that it had defective parts. The support guy went away for about 2 minutes and then asked me to fax my receipt to them and said that they would extend my warranty to cover whatever was wrong. They could not have been nicer about it. Zenith followed up with a call this afternoon and told me the phone number of the service company and that I should call them in the morning and they would pick it up, fix it and bring it back. The Zenith rep said that Zenith would pay for the parts and the labor through the warranty. I'll let you know if that is true after I get the TV back. Looks like Zenith is implicitly acknowledging a problem with the Z50PX2D by extending these warranties. It is too bad that you have to know the secret phrase in order for them to take responsibility but I'm still very glad that they have.

  • gham88 Dec 06, 2007

    Same problem applies to my 50" as well. Purchased Jan. 2006 and loud "pop" then no picture Dec 2007. Just under 2 years old. Did not purchase the extended warrenty. Had to take it to my local service to see what was wrong. He told me he now has over 40 in his shop with the same problem. All four boards need to be replaced. $850.00 for parts + labor.

    I will be calling Zenith just as soon as he gives me the exact details on the defective parts.

    The biggest problem I have is, will this continue to happen in another 2 years??

  • Anonymous Dec 08, 2007

    i heard a pop and the picture went real light i could hardly see it.i than turn it off and it would not turn back on i have had tv for 18 months and do not know what to do,i still owe 1,200 dollars on tv please help

  • alk64 Dec 09, 2007

    Our 2 yr old LG plasma TV model 42PX4DV-AA died Friday evening (07dec07) (no picture sound only). In Australia, no service is offered on sat-sun, so will contact them Mon morning. Reading all these horror stories, I am a bit sceptical. Don't have extended warranty, but will keep you posted.

    alk64

  • Anonymous Dec 10, 2007

    DiTTO the same loud pop and the fatel black screen. This is the second time this has happened to this television in a short period of time. The first time it was out of its 1 year warranty for about a month so LG extended our warranrty and fixed the problem. I was happy with that but now here we are again.Same ol shit again.


  • Anonymous Dec 11, 2007

    I have a Zenith Z50PX2D thats 20 months old, heard a loud and the screen went black, no sound, no picture.




  • Anonymous Dec 12, 2007

    Me too, I bought the t.v at circuit city about 14 months ago happy as a clam in till last week my four year old was watching something and I heard a pop.Called circuit city they came right out and toke it away; I was lucky bought the service plan with this t.v. just for a safe bet. I read some where that allot of these Zenith t.v's made by LG have had some troubles? All I know is two weeks before the holiday and no t.v great timing...Zenith!!!

  • dthiel Dec 13, 2007

    Just giving an update... Had to call Zenith 3 times so far to get them to fax repair ticket to service company. Found out that labor is going to run me $490.00! I could get a brand new LG for $1499.99. At least then I would get a two year warranty. Zenith/LG won't even cover the new parts for a year. I feel like taking a hammer to the screen!

  • joe2sellers Dec 14, 2007

    It’s amazing; I have the same problem everyone else has. I do not know much about electronics. However, I heard the loud pop after 16 months of use. Had the television repaired which cost 700 bucks. 3 months later another board in TV blew costing another $350. In the past Zenith has been know for quality (therefore, I did not get the extended warranty, not to mention it was another $400). Zenith needs to do something about this problem.

  • Anonymous Dec 16, 2007

    I'll add my cents worth. Popped after 2 years and 1 month. I have the extended warranty with Best Buy. Will find out when I call how fast they will repair it.

  • WorkForFood Dec 18, 2007

    There was some confusion. Someone came to get my TV but they were not the company I called! Worried me for awhile but I called Zenith / LG and they said that they had told me to call one service center but had faxed the extended warranty letter to a different service center. The one that was faxed came out and picked it up. Weird. Anyway, that was about 10 days ago and I haven't gotten it back yet. Service center said they needed "more" parts. Missed watching a less than exciting Vikings game on the big screen on Monday night. Watching it on my 17" LCD screen just isn't the same. I'll let you know if they actually get it fixed or have to replace it completely.

  • Anonymous Dec 19, 2007

    We also have the 50" Z50PX2D and tonight, we got the dreaded pop and loss of picture. We purchased the TV on 1/26/06, so our unit is just under 2 years old. We did not purchase the extended warranty, so our warranty expired about a year ago.



    I called Zenith customer service tonight and was told that my warranty had expired a year ago, and I politely explained that it's just wrong that a $2500 television set would go bad in less than two years. The CS rep asked if she could put me on hold to "see what I can do for you."



    When she returned, she said her supervisor agreed to extend parts/labor for 30 days, and gave me the phone number of a local repair center to call for appointment. Zenith would fax the work order to the repair center and pick up the costs for the repair. We just have to arrange for somebody to be home at the time of the appointment.

  • WorkForFood Dec 24, 2007

    TV came back and looks good. A little issue with the sound but I think it's just a lose screw vibrating somewhere. I hope the rest of you have good luck with this. Remember that the extended warranty should include parts AND labor!



    Thanks to all of you who reported on the right way to get this done.



    Cheers!

  • Anonymous Dec 26, 2007

    I've had the tv for 2 years. I heard a loud pop and the screen faded to black.

    No sound or picture. Who do I contact?

  • samork Dec 27, 2007

    While watching tv, there was a loud pop ,screen went dark. Red light is on, but when try
    to turn on tv, green light blinks 3 times and goes back to red.



    My Z50PX2D is 25 mo old and I did not purchase the extended warranty.



    I called LG at 877-543-8325 today and they said they would send someone to pickup the tv and fix it free, no labor or parts cost. I will post again when it is fixed.

  • Palhaco Dec 27, 2007

    I bought my Z50PX2D on 10-22-05 at BestBuy. The TV went "pop" and the picture went blank on 12-21-07. Thanks to your good advice, I called and said that I had "defective parts". I was asked why I thought this was the case and I explained what had happened. I was put on hold and the gentleman spoke with his supervisor for about 7 minutes while I was on hold. He returned and said they would extend my warranty and they would pay for parts and labor. Awesome!!!!!!!!!!! I will keep you posted, but thank you for sharing those 2 magic words with me.

  • Anonymous Jan 03, 2008

    Same thing 2 loud pops and then felt my wallet get lighter. I purchased the TV 11/27/2007 and since the TV is outside of the warranty I though that I was out of luck. Because of the advice on this board. I called LG and told them I felt I had defective parts. After speaking to a supervisor they agreed to extend my warranty and are paying to have it fixed on thier dime. A service repair person is coming out to install the new boards on the TV. Thanks for all of the advice. :)

  • Anonymous Jan 03, 2008

    I meant 11/27/2005. so it was 2 years and a couple of days since purchase.

  • OberCanober Jan 09, 2008

    WorkForFood!

    Thank you so much for posting.

    My TV went pop today and after a little prayer that didn't do much good, the screen wouldn't come back on.

    I bought mine 11/12/05 and it only had a 1 year warranty. They extended the warranty to cover parts but I had to pay for the labor. No problem with me, I'm just happy they did something about it.

    I think it was an acceptable offer and I'll now buy LG electronics again.

  • Palhaco Jan 18, 2008

    I picked up my TV tonight from Lynn's Audio & Video. They replaced the 4 boards recommended by Premtech. I saw the work order taped to the TV when I picked it up. It was something like $850 for the 4 boards and $175 for labor, but LG picked up the tab. It seems to be working good so far, and when I ran the channel set up, the TV actually found about 10 new channels that we didn't know we had!!! Good on Lynn's Audio & Video for the speedy in house repair (2 weeks total from the time I dropped it off). Also good on LG for fixing this problem on my 27 month old TV that I paid $3,000 for at that damn Be$tBuy place. I should have supported Lynn's Audio & Video in the first place, but fell for a Be$tBuy coupon. Be$tBuy wanted $60 for shipping to a service center, $60 to ship back from the service center and $125 to diagnose the problem. Like I said, Lynn's Audio & Video fixed the TV for $175 labor in house.

  • Wheezer1952 Jan 19, 2008

    I had the POP today, 1/18/08. Purchased on 4/28/06 from Circuit City, of course no extended warranty purchased for the same reason as many. Zenith a trusted name, LG supposedly making best plasmas around, why worry? Anyway, armed with the info found on the 'net, I called Zenith. explained the situation using 'defective parts' as the key words. Carlos, who was not a friendly sounding soul, spoke with his supervisor and said they would extend warranty to cover parts, not labor. I kinda pushed on this, knowing others had gotten labor covered, and he became quite irritated with me, stated it was my choice to take the offer or leave it. Gave me a service center to call, that was it, Goodbye. He asked for no receipt to be faxed or anything of that sort. After reading more on the net I decided to call again, this time using the LG number. I got Wendy. Interesting she had all the info from my prior call to Zenith, but indicated a note stated there was a disconnect on this call. I explained that Carlos was a little testy, but there was no disconnect and stated what he had said. Wendy apologized for him, informed me to fax my receipt, and gave me a number to call back Monday to receive my extended warranty info and who to contact for repair, AT NO COST TO ME!!!! She did this without having to consult a supervisor. We will see come Monday, but my advice, use LG and not Zenith customer service. Difference of night and day.


  • WorkForFood Jan 22, 2008

    I wanted to make sure that the information from Wheezer1952 was prominent (thanks for sharing your story Wheezer1952). He (she?) stated that calling the LG Support number was preferred over the Zenith support number. Zenith support wasn't friendly and would not cover parts while the LG support number was friendly and did cover parts. Bottom line, be sure to call the LG support number for a first contact.

  • Wheezer1952 Jan 22, 2008

    Just to update. I made my return call to LG today. They had received my fax of my receipt of purchase. My warranty was extended, covering parts and labor. They faxed the authorization to a local service center, who is picking up the TV tomorrow.










































































































































  • randyhill Jan 28, 2008

    I had the same problem. After 16 months, the same loud "pop" and the tv went black. This tv obviously has a problem.

  • Precision Feb 01, 2008

    Help...i am having the same issue as everyone else. WHat is the secret phrase to getting the parts and labor warranty extended?

  • Anonymous Feb 07, 2008

    no picture, no sound, power only.....cannot turn power off without unplugging.

    zenith z50px2d

  • abcnash Feb 17, 2008

    Our TV is only about 19 months old and we also just heard the infamous POP and now we have only sound and NO picture just a BLACK Screen...it is sat night, so I a m sure our story will be on hold until Monday morning...we'll let you know how it turns out

  • iwishihad Feb 19, 2008

    Same problem here. Watching TV tonight heard a loud pop and the picture was pretty much gone. I guess I'm lucky. mine lasted 2 years and one month. Will call LG tomorrow.

  • Anonymous Feb 22, 2008







    Second

  • Anonymous Apr 04, 2008

    I bought mine in 11-05, worked great until yesterday. Heard a loud pop then it with black. Waiting for circuit city to repair it will let you know what happens.

  • Anonymous Apr 16, 2008

    Zenith LG ZPX2D 50in. my tv went out oct.2007. It is now april 2008 and the tv is not fixed yet. I heard a pop and the tv went out--no picture just sound. The customer service at LG give you the run around as well as the service repair they referred me to- Rex Service. They did give me an extended warranty on the parts and told me I had to pay for the labor. It took a very long time to get someone to look at my tv and I had to pay for the diagnostic test. Then It took months for them to come out to repair the tv. I had to consistantly call them to ask when someone was comming out and they said several times that they didn't receive the parts yet. Next they told me the part was shipped to another state and they had to reorder the part and I had to wait again. Finally, when they came to fix the tv, It still didn't work. They said it must be the panel and they would have to see if it was still made. Now I have been calling consistantly to find out if they have the part and today they told me they have to order it and that it will be arriving in may and once they receive it, they will call to schedule an appt. to repair the tv. I'm thinking I should just file a lawsuit! This tv needs to be recalled!

  • agboy Apr 28, 2008

    I was watching TV Zenith Z50PX2D 50 in. HDTV... and then heard a loud pop and then no picture. The unit has power and sound just no picture. The TV was only 2 years and 7 months old. Im looking for Y SUS Board. Im not even going to waste my time with Zenith or LG. Any News on a Class Action Suite being filed.

  • geha May 08, 2008

    called LG and was told they cannot do anything about my television since the warranty already expired. I email Zenith and they are trying to work with us to resolve the problem. We will let you know what the end result of our inquiry.We have the same problem, loud pop and the screen went black.

  • Anonymous Sep 23, 2008

    OK same problem, bought my Z in Jan 06 and Sept 08 heard two loud pops. Thought I was done for until I read your posts. 2 years 9 months from purchase I called LG and asked them to extend the warranty due to "the pop issue" took about two weeks for them to find a service guy and he is coming today. LG stated they were paying parts and labor to fix my TV. Great company and excellent people to work with. Make sure when you call to not be a raging lunatic, be prepared to send a fax of original receipt and model/serial number. They gave me a case number and I called back referring to it. I would definitely buy LG again.

  • Bimmer Fan Oct 15, 2008

    I have the same problem, pop and bye bye plasma, I decided to take the unit apart and try to find a new power supply. Seems an easy replacement.


    I have searched the web for the same part # and no luck. Does anyone know if different Part # will work?


    thanks


    Matt
    [email protected]

  • Anonymous Oct 18, 2008

    I have exactly the same problem. Like a time bomb in the TV, blows up in 2.x yerars. I bought it in December 2005 for Christmas and now it is slightly less than 2 yrs.



    I would follow the footsteps of Guest as posted in September 2008. I will call Zenith and ask them to do the same for me as for Guest.Will see how it goes.

  • talkbaja May 02, 2009

    I had the same problem happen to us last night. Loud pop - went black. Unplugged it, waited for a while and the picture come back but completely washed out.

    We bought the TV second hand off a guy but while it was still under warranty. I just called him and he bought it from CompUSA and can't find his receipt. Do we have any chance of getting help???

    Thanks



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20 Answers

Anonymous

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It is wonderful that lg is replacing the boards, but unfortunately, I don't think that they will provide this service forever. So if anyone reads this after being denied by LG, visit tristatemodule.com and you will be able to purchase any of the circuits in the set for cheaper than you will be able to from LG. I work for Tri State Module as a technician specializing in plasmas. All circuits come with a one year warranty, and I will personally repair all boards

Posted on Apr 16, 2008

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Anonymous

Update #2.

On 1/15/08 a service tech came out and replaced:
1 #6871qch059b - c (control) board
1 #6871qzh044c - z board
1 #6871qyh039b - y sustain board
Everything was replaced and the set tested ok. I even set my pc desktop to an all white background to check for the notorious "red sparklies". So far so good.
Also ordered but not installed were:
1 #6871qdh080a - y drive top
1 #6871qdh081a - y drive bottom
These could not be replaced because LG sent the wrong part. Fotunately they were not critical for the immediate repair. I did however make it clear to the tech that he should obtain the correct parts and bring them to me in case of future need. I watched the repair process carefully and even assisted where possible. I would encourage any reader with a moderate level of mechanical know-how to do the same since it was a simple process of unscrewing and unplugging the old boards and reinstalling the new ones the same way. Anyone who has ever upgraded a pc should be capable of performing this repair. That is why I included the part numbers. Apparently the Y sustain and Z boards are the most common failures but replacing all at the same time will prevent a "daisy chain" of failures. Unfortunately I am unsure what steps are necessary to obtain these boards or how much LG would charge for them. I hope some of you find this info usefull and good luck to all.
Next time I am going LCD, probably Samsung.

Posted on Jan 17, 2008

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Anonymous

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Solution 7 is the best. I followed it and LG assigned an authorized TV repair shop to come and fix it on site. Cost? Zero.

LG is very good in their response, took only a few minutes to give them the facts. Be sure you have serial #. This is important.

Thanks to poster of Solution #7 !!

Posted on Oct 30, 2008

  • Anonymous Oct 30, 2008

    Solution #6 is best, follow it and I got it fixed for free.

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Anonymous

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OK I bought my Zenith Jan 06 and heard the two loup pops Sept 08 2 years 9 months. I read dawgboys post( Solution 7) and followed it to the T. It was a shot in the dark being that far out of warranty but I tried anyway. LG extended my warranty parts and labor. This company did the right thing and I will definitley recommend them and buy their products again. Thank you dawgboy and the rest for your insight.

Posted on Sep 23, 2008

Anonymous

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Ok the covering part only for us, Call Mike's fix and he is a *********, he has not gotten the fax from LG and he said I would have to paid him $67 plu stax for him to telling me what is wrong with it and then he could tell me how much to labor will be....... I am going to call LG back and ask them to refax it and ask them if this has the parts on it that he is to replace or what.......
From what I am reading we are looking at around 500 or more to get this fixed and I will not pay that for there problem!!! I will contact BB or law suit first. does anyone Know of any class action law suit yet? because I want in!!!
Thanks Laurie

Posted on Sep 04, 2008

  • Anonymous Sep 16, 2008

    ok so I am still trying to get mine fixed, When I called LG back they have not faxed the paper work yet and they would next day(fri) they called me sat and told me that would have to wait to till next week to fax it and by Tues they called me back and said they had fax it and I should call the repair shop on Wed to make sure he got the fax, well the repair shop will NOT call me back!! I have called 3 times now and every time I have to leave a message and each time I leave my name and number asking him to call me back and I am still waiting.............guessing my tv will never get fixed!!

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Anonymous

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I myself have a Z50PX2D and the thing when out as well...I called Zenith ...well LG now and the first try was a no-go and the second the guy wouldnt do anything without my recipt and this tv was bought in late 2005 and here it is 2008 and I don have the reciept....well the third call I spoke with Jessica and she is a service manager at LG and she extended my Warranty and I have to wait until tuesday after momorial day monday and have the tv repair place come out and repair the tv since the 50 incher is automatically a in-house service call b/c of the size...I hope all will be fixed and I too will requst that all the boards be replaced, But with me not even having the reciept to fax them and they are still repairing the tv...I will always buy a LG in the future for now on just b/c of this super awsome very nice super deed that they have done....yahoooooo!!!!

Posted on May 24, 2008

Anonymous

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Similar to other users, my 50PX1D went pop. Called customer service, and with polite conversation and mentioning websites citing this problem as a fairly regular happening, LG is paying for the full fix even thought I'm 3 months out of warranty. Call 877.543.8325. Have your receipt. Be polite and firmly request that they should pay for the whole thing. My repair guy seemed fairly knowledgable and said the new parts are 'improved', so this shouldn't happen in another 2 years. Thus, LG has basically accepted that they have a design issue and fixed it. Therefore, they really should pay for this fix. I'm without a TV, but it seems they're taking care of it with little pain, so I'd probably support LG in the future.

Posted on May 17, 2008

Anonymous

I guss I am the luckiest one here, I had my 50" Z for 3y 6m and POP goes the tube. Bought 5 year war. at Best Buy, got a great deal so I paid for the warr., now I see why they sold it so cheap because it is cheap. The warranty company I have **** they don't call and they always have a excuse for no parts yet. it has been almost 4 weeks and going no where. Good luck to everyone.

Posted on Apr 28, 2008

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My Z50PX2D was just over 2 years old and well out of warranty when the “Pop/Blank Screen” problem struck. However, LG took great care for the situation.
I civilly called LG's customer service (very nice people… all of them). LG’s CS phone number is (877) 543-8325. After a few short phone calls (less than 5 minutes each) over 4 day period, they extended my warranty and it is currently being serviced ($0 out of my pocket).
Here are some tips on the working with LG on the “Pop” issue (this should reduce the number of phone calls needed):
- RULE #1… Be respectful to all of them, everyone I spoke to were extremely nice.
- Have the model number, serial number, date of purchase and original receipt (they will require it faxed) on hand.
- Call LG Customer Service (877) 543-8325
- They will ask how they can help: Tell them what happened to your TV and you want to see if they can extend your TV’s warranty for the “pop” problem.
- They will setup a case:
o Will ask for your information (name, address, phone, model, serial number, date of purchase)
o Will ask what the problem was (IE: watching TV, there was a loud pop from the TV and the screen went out). No need elaborate too much, they know this problem exists.
o Will ask for you to fax the receipt to their fax number (they will provide)
§ Note the case number, your name and phone number on the receipt before faxing.
- Before hanging up, ask them for the case number. This will make it easier for everyone when you call back.
- Give them about 24 hours before calling to verify they received the fax.
o If they have received the fax and applied the notes to the case, they should be able to let you know if they will extend the warranty on that call.
o If the fax was received but not yet added to the ‘Case’, give them one more day.
Hopefully you will have success in having your warranty extended.

Posted on Feb 08, 2008

BuinGuy

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Same Here POP NO PIC!! Called LG Spoke to Ashley Byrd.... Nice Person. She Extended My Warranty.. A Repair Rep for LG Called Video Tech Out of Rancho Cucamonga Cali Spoke to Eric Also a Nice Guy.Comeing to Fix it Friday , In home, I'll Let you know How All works Out . Im also going to Insist on Replacing all Boards to Prevent another Miss Hap. Nephew works at Best Buy Time to Buy LCD..

Posted on Jan 22, 2008

Anonymous

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Thank you all for your input. I thought I would be going out today for a new tv after mine went pop and fizzle last night but because of all your posts I called LG and they are going to send out a repair service for free parts and labor.
I'll llet you know how it ends up.

Posted on Jan 17, 2008

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My 50 inch zenith pooped out (no picture) after 14 months, No warranty, i saw that it was expensive to repair and I left it on the wall like a nice piece of modern art.
Now after seeing so many other complaints, everthing is clear, Zenith and Best Buy deliberately sold us these defective $3,000 sets to all of us.
Time to stop whining about repairs, time to start a class action lawsuit against these crooks.

Posted on Jan 07, 2008

Anonymous

Ok guys i got my set back last friday pluged it in hooked it up to cable and still saw red sparklies. Then i hooked it to my ps3 HDMI 1080 I, still red sparklies. They did not replace the panel, just two more boards.

I called LG and they said to call the service place back.
I called them and now the tech will be out next Friday to see what i am talking about. Im hopeing they cant fix it as LG said thjey would replace it .. Will post back.

Mike...

Posted on Dec 24, 2007

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Update: Today is Friday. TV picture went out this past Tuesday evening. Called Zenith customer service that same night.

Called repair company on Wednesday morning, but repair company had not yet received paperwork from Zenith. Called again Thursday, paperwork had arrived. Made appointment for Friday.

Friday, two guys came out, asked me what happened, and told me they needed to take the TV into the shop. They think it might be a power supply. I won't get the TV back for 6-10 working days.

Posted on Dec 21, 2007

  • Anonymous Jan 10, 2008

    Update: TV came back today (1/10). Repair shop had it since (12/21). Work order states that repair shop replaced the "Z Sustain PCB (printed circuit board)."



    TV is good as new, and it didn't cost me a dime.

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alk64

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Just updating.... TV died (no picture, sound only) Friday night. Called LG service line on Monday. They recommended two service guys. The first quoted AUD150 (labour and parts). The second quoted AUD79 (labour only, parts to be paid by LG). Went with the second one. He came over on Wed and changed all three boards. TV fixed and the picture is much better now.

Posted on Dec 19, 2007

Anonymous

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Update; called LG and got a 30 day warranty extension without much hassle. While I was waiting for the repair tech to show up (1 week) I did some research and found out what parts were the most likely to fail. When the tech showed up I was able to convince him to order everything so now (hopefully) I will be getting :
2 new Y sustain boards
1 new z sustain board
1 new logic board.
this will pretty much replace all the major components in my set except for the power supply and if worse comes to worse I can buy and replace that myself. I think next time I am gonna go with an LCD set. It was explained to me (very logically) that lcd technology (unlike plasma) has been around since the pocket calculator.

Posted on Dec 18, 2007

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LG extended parts only but I have to pay labor. They are estimating labor at $275 and I have to drop it off and pick it up. I get the distict feeling that I am over paying for labor because of LG covering the parts. Is this labor charge reasonble? What have others paid?

Posted on Dec 01, 2007

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I Contacted LG again and they extended my parts warranty as well.They set up an apointment with video tech, here in sacramento. Looks like I have to pay labor fees.. will post back with update..

Posted on Nov 20, 2007

  • 4 more comments 
  • Anonymous Dec 01, 2007

    Update>

    Parts are in and service man to be out on 12/4/7/.

    And LG is going to cover parts and labor .

    Thanks LG for stepping up on Zeniths part..

  • Anonymous Dec 06, 2007

    Service man came out on12/4/07 and repaced 4 parts

    No charge . It works but now i have red sparklies. I have the service guy out today to check it out . Will keep you all posted ....

  • Anonymous Dec 07, 2007

    Ok guys now the panel is bad and the cost that LG will eat is about $3000.00 if they authorize repair if not its a new set they will let me get. Hopeing for the new set ...

    Will post later.

  • Anonymous Dec 24, 2007

    Ok guys I got my set back and it still has red sparklies after 2 more bords where replaced for a total of 6 boards.



    I called LG and they said call the service guy back. Set up for next friday to see what is wrong. No charge for parts or labor so far.. Will post back.. later.

  • Anonymous Jan 08, 2008

    I still am waiting for my set to get that new panel put in that did not get replaced last time they had it at the shop .

    Class action law suit sounds good. We need to make LG pay..

  • Anonymous Jan 11, 2008

    LG is gona replace the panel . They tried to make me pay the labor on the replacement but i dissagreed and they changed thair mind and will cover parts and labor now.

    We will see how long it takes to get the set back ..Service man will pick it up on the 14th ..

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Ours did the same, (same model) 11/15/07 and we bought from Best Buy 12/05 as well. I called in, AFTER I read everyones feedback and as soon as they answered I explained I was NOT calling about a warranty issue, but a DEFECTIVE part and needed assistance- period.

They extended my parts warranty, and set up an appointment with a local servicer who has treated us well so far.

Posted on Nov 20, 2007

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They got me for labor too. We paid $125.00 to have the tech come out and look at the tv to tell us it needed 3 boards. Plus another 150.00 to put the boards in, but the one board lg sent was defective. So now they have to order another part and I have to pay another $150.00. Total of $425.00 and still counting, we also still have no positve answer if this is even going to fix the problem. However, the repair man told me to by a Sony. Good Luck..

Posted on Dec 18, 2007

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