Question about Gateway MX6421 Notebook

3 Answers

Notebook will not boot

The notebook will not boot.  I tried the recovery
disk but when attempting to boot from that, some files cannot be found
and the install hangs at 57% completed. When I try to format the drive,
the recovery partition cannot be created.
I can run a restore "R" or a format "F".  I first
tried just a restore and the process hung half way through.  I then
tried to format and the initial partition could not be created.
Trying to reformat from the recovery disc, it ran for about 1 hour then
couldn't find files on the cd, and the following error occurred:

Start error message:

Error message:

A problem has been detected and windows has been shut down to prevent
damage to your computer.


If this is the first time you've seen this stop error screen restart
yiur computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or softwar is properly installed. 
If this isa  new installation, ask your hardware or software
manufacturer for any windows updates you might need.

if problems continue, disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing. if
you need to use sale mode to remove or disable components, restart your
computer, press F8 to select advances startup options and then select
safe mode.

Technical information:

*** STOP: 0x000000c2 (0x00000007, 0x00000CD4, 0x00700070, 0xE15087F8)

End of error message:

I don't have the option when I start the computer to "Boot to Command
Prompt".  I start it and get Boot Menu F10 or BIOS Settings F2.
Selecting F10 or doing nothing takes me to the system recovery and to
select "R". If I don't do anything then, it displays "Press F11 to start
recovery" then the message "NTLDR is missing" "Press Ctrl+Alt+Del to

I replaced the disk drive with a new one and the same thing happens.

Thanks for any assistance you can give me.


Posted by 1stgenbird on


3 Answers

David Lagesse

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  • 233 Answers

If I understand what your problem is...
I had the same problem, it was a caused by bad Windows XP install CD.
Call Gateway and explain the situation, you may need to have a magnifying glass handy to read the tiny engraved lettering in the center of the CD disk.
Have your 'Product Key' available.
If you have some kind of sales receipt, or other "Proof of Purchase" have it handy too.
You will need to tell them, you do not have the program installed on other computers.
They can send you another disk.
This method will only work if you have a legal copy of the program.

Posted on Oct 31, 2007



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So if i can't call the gateway supoort what can't y do ? is there any other solution :D ?

Posted on Oct 23, 2008



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Ok so I got a Compaq V2000 and mine wont load the NTLDR i tryed to install XP but its missing a lot of files what do i do?

Posted on Dec 18, 2007

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