Question about SanDisk Sansa e260 MP3 Player

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Recovery mode formatting failed

I downloaded the program that's supposed to format your mp3 player after you set it to recovery mode. It says "ERROR! Application failed to read the version details!"

Is there anything I can do short of sending it back to them?

Posted by Ian_M on

  • 1 more comment 
  • Anonymous Nov 03, 2007

    format data base

  • Dajam Nov 05, 2007

    Everyrthing I tried didn't work. Please help.

  • jeldi Nov 06, 2007

    my video files are not displaying. just it is displaying empty. same for pictures also. but songs and radio was working fine.

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1 Answer

Timothy D

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  • Master
  • 626 Answers

"Application failed..."

Means that this version is not for your player.

You have the Rhapsody version, which is not compatible with this software.

If you call SanDisk Support, they can email you what you need.

SanDisk Technical Support 1-866-726-3475





Best of Luck.

Posted on Oct 31, 2007

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Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
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Apr 03, 2008 | SanDisk Sansa e260 MP3 Player

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E270r Refresh Database error w/ version details error


Try putting the player into "msc" usb mode. "mtp" usually does that, but i've never hear of it being on the comp.

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Dec 17, 2007 | SanDisk Sansa e250 MP3 Player

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Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Dec 03, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Recovery


THIS IS FOR RHAPSODY VERSIONS ONLY!!!!!
(your device will say the word Rhapsody on the back)


1. Double click on My Computer so that you can see it on your screen.

2. Turn the player off.

3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange colour.

4. On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called "16MB FORMAT". Once you see that icon you may release the Record button.

5. Double click the RHAPSODY-1.0.1.47 file you downloaded earlier and open it. You will need WinZIP or WINRAR to "unpack" it. Inside you will see a file named PP5022.mi4 drag this file onto the 16MB Format in My Computer mentioned before.

6. Double Click on the Sansa.rar and open it. Drag the Sansa.fmt file into the 16MB Format as well (this forces the device format and erase all data)

6. Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

7. Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.





Best of Luck.

Nov 05, 2007 | SanDisk Sansa e260 MP3 Player

4 Answers

I get - 'Load main image failed. Switch to Recovery mode'


Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Oct 08, 2007 | SanDisk Sansa e250 MP3 Player

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Error with formatting


Its not a firmware update you are running, it is a recovery tool. The "application failed to read version details" error is because it is not meant for your device. You have a Rhapsody version and the firmware is different. You will need to call SanDisk for them to email support documents. SanDisk Technical Support 1-866-726-3475 If you are truly trying to format the device, change the mode on the device Settings>Mode or USB Mode, then try formatting again. Best of Luck.

Oct 04, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Downloded recovery from sandisk website now get error msg


That software only works with the non-Rhapsody versions, hence the error message. You can call technical support and they can walk you thru the fix. Its too much to type. SanDisk Technical Support 1-866-726-3475 Best of Luck.

Sep 10, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Songs won't Sync


To enter recovery mode:

1. Make sure the hold button is on, (look for orange) and hold down the record button and plug into the computer.

2. A 16MB Format drive should appear in My Computer under Devices with Removable Storage, you are now in recovery mode.

Now download the following File:


http://www.sandisk.com/assets/file/downloads/firmware/e200fw01.00.12.exe


Run the file after downloading and follow the on screen instructions, making sure to connect your player in recovery mode.

Make sure you select the option to Format when giving the option.

after running the program, remove hold from on top of the player and disconnect the player when completed and completion should be set for the player.

After running this, try downloading songs again. Remember to make sure you authorize your player and ensure that the songs being transferred are available for transfer.

Mar 27, 2007 | SanDisk Sansa e200 MP3 Player

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