Question about Toshiba DKT-2020 Corded Phone

1 Answer

Change name on LCD display

I can't seem to get into the name display information.  I have the booklet and so changed the display keys from "Soft Key Off" to "Soft Key On"; then the directions say to Press a [DN] + #621--then the current info. should appear and the you can change it with the dialpad. (Page 43 of the user guide)  Instead when I push Line 1 (which is our main line) I get a dialtone and when I push #621 I get a busy signal.  Am I doing something wrong?

Posted by TracyC on

  • TracyC Nov 01, 2007

    It is dark gray/almost black but there is not a "punch down box" next to it. It is connected directly to the wall phone outlet.  Looks like we acquired it in 2005 refurbished. Obviously the name display information worked once, because the name on it is the secretary that was here 2 years ago.

  • marshb Nov 06, 2007

    Tracy, I have a refurbished Toshiba DK-16 system with some 20 button and some 10 button phones. I changed the time by typing the following on the main phone. (It MUST be the main phone or it won't work.) Hit the button for Intercom (the lowest on the bottom left on my phone system 20 button phone), then 652, enter the time in military time using two digits each for the hour, minutes & seconds, then hit the redial, & the spkr button to finish & it should have the right time. [email protected]

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The Toshiba phone you have can work on a few different Toshiba phone systems that program differently. Before I can look up the correct information to help you I will need to know which Toshiba phone system you have. Someone at the office should know but you can also track down the phone system and get a part number or other identifiable markings from it. Older Toshiba systems were typically a light gray color and the more phones you have the bigger it will be. The newer systems are usually dark gray (almost black) there will be a lot of wires going in and out of it and most likely a punch down block or two right next to it (white, about 12" tall, 3" wide, with hundreds of small metal pins to connect wires to.)

Posted on Nov 01, 2007

  • Anonymous Nov 01, 2007

    It sounds like you are talking about a phone. There is a main control unit (KSU) that all your phones connect to, it does not look at all like a phone. It will have a lot of wires running into it or at least several very fat wires. We have to figure out which Toshiba phone system you have before trying to make programming changes. It should say "Toshiba" on the front cover along with a description or part number, example: "Toshiba Strata CTX100"



    BTW, the rating system here is not explained very well. A rating of "Thanks for Trying" or below actually hurts the people that are trying to help you.

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