Your pump strainer is plug with change, hair, baby socks hair ties or such. If you have never worked on washers you might ask around for help It is not a job for a newbie. You have take the front off the washer cabinet off and the filter is inside the large boot that attaches to the pump. The here is manual link. http://www.sears.ca/manuals/div-26/26_C970_38927%20%20FAFW351KA_38928%20%20FAFW3514KN_BOM_2009.pdf
Hello Robert Reische, thank you for your inquiry!
I understand that your Frigidaire washer is showing an "E23" error code. Based off the information I show "E23" stands for drain pump relay on board failed or wire off the pump. Which means you could have an issue within the main control board or wiring to pump. Since it could be any one of these underlying issues I would recommend having a technician come out to properly diagnose and repair your appliance. Hopefully this helps. -Matt
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