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resetting the combination is only practical if the suitcase is open as the reset tab is located inside where it cannot be tampered with when locked.
if it is a set of dials lock a locksmith could help you.
if the suitcase is open, look for a little red tab on the inside. Move it to the other side of the little window, then change the combination. If the suitcase is locked, you will have to try from the outside to find the correct combination
I have a Roncato hard shell with a 3 digit combination lock under the handle. I set the combination YEARS ago, had a young child play "horsey" on it, and turned all the numbers! The suitcase was locked and I had forgotten the combination. I followed the instructions in answer 2 above and it worked! I didn't have to add or subtract 5. I used a small sewing needle and a strong flashlight - the indentations were easy to see.
I tried working through the series of possible numbers and at the same time gently pressing the lower part of the lock to see if it would open.
After a while I used a claw hammer which I gently inserted the claw beneath the lower portion of the lock and again gently prised it and at first go the lock opened and no damage done that I can see. I have not reset the lock yet.
I just opened mine. I also knew the the password and the suitcase wasn't unlocking. If you are all sure that u know the password. Then put some oil in the lock. wait for 1 hour... This will help. If it doesn't work then.. Put the lock code and push the clips manually with a pait or scissors or a small blunt knife.. Don't worry the lock is just stuck. After all it's a vip and not samsonite