Error 30.01.02 before and after change of scannertop

1. Remove all the paper from the document feeder tray.
2. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
3. Make sure that the paper is a supported paper type for the product.
   NOTE: The ADF does not accept photo paper.
4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the document feeder tray. The product can only process one type of paper at a time.
5. Tap the edges of a stack of 10 to 25 sheets of paper on a flat surface to make sure that the edges are even.
6. Load the stack of paper print side up in the document feeder tray.
   NOTE: Do not load more than 25 pages in the document feeder tray. Larger stacks of paper can lead to pick problems. Figure 2: Reload the original document Illustration of reloading the original document
7. Press OK to continue the current task.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Gather the following materials:
   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
   • Distilled, filtered, or bottled water (tap water might damage the product)
2. Remove the stack of paper from the document feeder tray.
3. Press the Power button ( ) to turn off the product.
4. Disconnect the power cord from the rear of the product.
5. Lift the cover of the ADF, and then find the rollers and the separator pad. Figure 4: Location of the ADF rollers and separator pad 1 - ADF rollers 2 - Separator pad Illustration showing locations of the ADF rollers and separator pad
6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
7. Use the damp cloth to wipe any residue off of the rollers and the separator pad. Figure 5: ADF rollers Photograph of ADF rollers Figure 6: ADF separator pad Photograph of ADF separator pad
8. Dry the rollers and separator pad with a dry, clean, lint-free cloth.
9. Close the cover of the ADF.
10. Reconnect the power cord to the rear of the product.
11. Press the Power button ( ) to turn on the product.
12. Reload the original document print side up in the document feeder tray.
13. Try to perform the task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

1. Write down any fax numbers and country/region and language settings stored in the product memory. CAUTION: A partial reset might remove all speed dials and other settings from the product memory.
2. Disconnect the power cord from the rear of the product.
3. Press and hold the # and 3 buttons at the same time while plugging the power cord into the rear of the product.
4. Release the buttons after 30 seconds or when Part NVM Reset displays on the control panel.
5. If the product does not turn on, press the Power button ( ) to turn it on.
6. Press OK to continue the current task.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

you have to replace it if cleaning doesn't help.

look for the seperation tire or pad if it picks up the paper from the top first then the sep is on the bottom and vice versa. Clean that on really good this is the one that seperates the paper and stops it from feeding more than one sheet.