I have the above printer and it called for toner, inserted the toner, and it saying that the ID Unit is not installed and Toner Sensor Error. Cannot find anything in the "Help" menu and do not have the paper manual.
Still you having the problem after expert suggesion? You did the suggestions given by others? Hope you solved the problems.. Still you get the same problem contact me with correct question.. Because already they give the suitable suggestions..
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What a usless "solution"...Do you have something that can accually work? There is a procedure that will solve this issue. I have a new toner inserted and it keeps crying that the toner is empty...I have taken in out and put it back in, Now how do I reset the **** thing?
Before you replace a drum unit, you should (with the top toner cartridge still in place) turn the unit upside down and gently shake the toner that is in the drum unit back into the toner cartridge. When you install toner on these printers, most of the toner falls into the drum unit. The only way you can "reset" the printer is to add more toner, because there is almost no toner in that new drum.
Okay, I had the same problem with my C3300. I phoned the people i purchased from and this is what fixed it for me:
looking directly at the printer:
-remove drum in question (the drum is what houses the toner cartridge) in my printer it is black.
-look on the right side of the drum & there is a little (approx 5mm
x 5mm) hole that has a little panel that opens- push this up to open it.
-replace drum close the top and try printing.
I had to do this 2 times before it worked, but it worked.
The toner cartridge has a small window from outside where the dark
blue handle. You should turn a photodrum gear wheel while the window
will not open. After that insert a drum unit and work. If you have "start cartridge" that doesnt work....
Two possible problems:
1. You actually got a partially empty new toner. This has happened to me once.
2. The sensor on the printer is dirty and not seeing the toner. With the toner there is a little wipe that says it is for cleaning the LED. There is an LED sensor that "reads" the presence of the toner. If this is dirty it will think there is no toner cartridge.
When installing the C3300 printer, or when replacing the toner
cartridge, be sure to fully insert the toner cartridge into the image
drum, and make sure the blue lever is pushed ALL THE WAY toward the
back of the printer (fully locked position). If it is not fully closed
(locked), a "toner sensor" or "toner empty" message may result.
problem might be with toner recycle coil which runs around the back of the belt unit. as the cyan unit is the furthest down the line if any blockages occur it can back up and lift the drum unit up. check the square opening of the recycle unit on the cyan end. Make sure you change waste toner unit when prompted or you might break a gear (big job)
Karl Oki engineer