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This could be due to the system overheating. Is it running hot? Could be a virus, do you have an antivirus program? If so try booting the system to safe mode (Press F8 repeatedly on startup and choose safe mode at the options screen) and run the antivirus software. If it is a virus the antivirus should get rid of it. If it's not a virus and it is a system fault, I would be inclined to return it to the seller.
Well just go into the techguys and reboot your computer and when it reboots you should have your sound back. (note: save all your documents on to a memory stick or something incase of all your work being deleted)
Your printer might be having hardware problems. You can try removing and reinserting the printer cable. It might be loose due to the constant movement it does during printing. Also, inspect your cartridge. It is possible you have not removed the plastic covering the nozzle.