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check to make sure door seals are touching the frame all round, could be an air leak,also make sure there is no ice build up around the inside casing. if so fully defrost unit,clean all vents/drain pipe, then turn back on and leave it for 24hrs (freezers work beast when full).....and door shut..how many times have you closed door after them????
Since this is a new freezer it should be serviced by the people who sold it to you in order to avoid any warranty conflict. The fan blades of these units are of a slip fit onto the motor shaft. It is possible that the fan blade has come off the motor shaft.