Your stone needs to be seasoned better. Use it a few times to bake buttery cookies, buttering it well each time. The fat will absorb into the pan, making it more non stick. Also, greasing it with olive oil before putting the pizza on it may help. You also may try to not have the grill too hot, that it burns up the seasoning.
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This may sound simple but....Do you know for sure the oven temp is 550 (use a thermometer on the stone to be sure) The thermostat may be set at 550 but could be running hotter? I have had this problem in the past with ovens.
There are about three things you might consider. First, you can sprinkle corn meal lightly on the stone and this will help prevent your pizza dough from sticking. If you're already doing this, you might try spraying with a pan coating before you sprinkle the corn meal on the stone. Additionally, most of these stones require "seasoning" which is done by rubbing the stone lightly with vegetable oil and placing into the oven at about 300 degrees. Let it heat until the oil starts to smoke. Turn off the oven and let the stone remain in there until it cools. DO NOT WASH IN SOAP AND WATER.Just use a damp cloth to clean. I hope one of these suggestions help. If they do, please come back to Fixya and rate my advice.
Nothing to it. Just pre-heat the stone for 15-20 minutes at 425-450 degrees. Slide your prepared pizza onto the stone and cook. ps best to prepare your pizza on a pizza peel or cookie sheet so you can slide it on to the stone. Cook around 10 minutes or so. Good luck and enjoy your pizza.
It's basically a loss of moisture during the cooking process, to avoid this in a standard oven cook on a lower temp for longer and cover with foil....in the microwave, drop the power setting and always reheat or cook with the food cover with a microwave safe cling wrap or microwave specific cookware with lids.
Hope this helps.
I would check the unit for a manufacture's phone number. There may also be a sticker on there that has a company for replacement parts. If not the manufacture should be able to give you some insight on where to purchase one.