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i actually managed to fix the firmware problem the fm is still broken, windows media player 11 (WMP11) won't connect to the zen, you have to revert it back to wmp10 make sure it is connected then install firmware where you can get from creative website, if you search in google it is easier to find. you can unistall wmp11 from this link: http://support.microsoft.com/kb/934372
to be honest i found the answer on this site: http://www.anythingbutipod.com/forum/showthread.php?p=300472&posted=1#post300472
I don't think people on here are allowed to advertise directly for their services. There are several websites on Google if you search under "zen repair." Also if you scroll down a bit you will see a little box on this page that says "Repair Service." Just put in your zip code to search for repair services near you.