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It sound like your Bluetooth connection is not successful, try deleting the parings and try again. Also try resetting the phone by switching off and on. To reset the Parrot kit you will need to hold down the green and red buttons.
You will need to upgrade the software to version 5.29c which is the latest one. You will need s special cable to do this or contact your local Parrot accredited engineer who will have the cable.
The wire for the microphone on those are somewhat flimsy so there's a possibility that it has been damaged. This can happen if the wire becomes crimped or pinched. In order to check this you will need access to the brain (bluebox) which should be somewhere inside the dash. You can check this with standard headphones, like from an ipod. Just plug the headphones in where the microphone is normally plugged in and make an phone call. The person on the other end may notice a lesser quality than usual, but if they are able to hear you it's the microphone. Replacement microphones can be purchased from Parrot at their site or occasionally on eBay.
You will need to update the software in this parrot, you can do this by downloading the parrot update manager from parrot web site, you will need a Laptop with Bluetooth to send the file to the parrot. If you cant do it the have a look at parrot.com and look for your nearest parrot engineer.
First, you will have to ensure that the vehicle doesn't have an amplified system build in it. Cause in that case the kit should use the two wires line in and line out and check behind the autoradio if you have the entries line in line out. (with this solution, no accessibility with the mute when you have the radio and you receive a call).
But the general idea is to ensure about the vehicle system build in it, cause with an amplified system, you have to avoid it to passing the sound directly to the speakers. (may be wires to wires or a specific harness which is taking acount of it).
it sounds like a fault with the mic, mabe it is trapped or not plugged in properly. get your engineer back to sort it, they should have fully tested it before leaving.
you will have to pair them together again, search for devices from your phone and select parrot, then enter pin code 1234 when prompted, this should then pair again.
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