Mdg9700 drum not turning

Check you flame. If the flame is very short (less than half way down the burner tube, it can be a gas pressure regulator failure. They are adjustable but that usually indicated it is about to fail. Make sure the flame ignites every time you hear the relay and solenoid valve click. The is a small panel on the front that can be removed to see the burner and the pressure regulator. The is a glow igniter that comes on several seconds before the gas is admitted. Confirm that works. Check at the dryer vent whether you smell gas once and a while which would be an indication of a failure to ignite.

Sir/Mam the Drum Motor is failing to turn the drum it self mite be jammed. Not allowing the motor to turn . Remove the drum cartridge. And see if you can turn the drum with your fingers DO NOT TOUCH The color part of the drum turn by both thumbs on the edge of the drum TURN CLOCKWISE if you turn Counter clockwise you will flip the cleaning blade that is not good. The cleaning blade removes the old toner before the new image is placed on the drum if it looks yellow then get a new one and replace it. IF you think the drum is stuck to the cleaning blade then for about a half inch push the drum counter clockwise the then clockwise. Also might remove he drum to see if its jammed. Also the motor might be bad or the circuit board that replaces it.

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Glad you got it fixed!

Sounds like something became wedged against the drum. Maybe a bearing?

If it is a sound like a loud hum, the motor is either fried or something is jammed preventing the drum from turning. It could be something like a sock. You just have to open things up and look around carefully, especially around the outside of the drum.

If the noise is a more normal one but the drum is not turning, check that the belt is around the drum and not broken. Some drums are just fairly hard to turn by hand, partcularly if the belt is still around the drum.

The Complete Service manual is at the link below and it describes the disassembly process and full diagnostics. Download and save it. Hit Free User and wait for the Download button to appear.Good Luck.

MDG9700

Are you talking about the heating element? We have them available. Please call or email us and we will send them to you right away! We hope to hear from you soon! Thanks. Ella

Try to remove drum belt, and then turn drum by hand, if it does not turn , then you have either siezed drum bearigs, or some thing jammed between the inner and outer drum
If drum turns freely, then check motor to see if it is free to turn.
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Sounds like you've got something stuck in between the drum and tub the best way to check is through the heater at the rear of the machine. Could also be the motor or drum bearings have seized if its the drum bearings there's usually brown oil coming from the back of the drum. Take the belt off to see if either the drum or motor can be turned manualy. hope this helps.

Too much drag on the Drum. Try lubricating the rollers that the drum turns on. Check the belt tensioner pully...lubricate that as necessary. If Drum still turns very hard after this then take belt off of motor and try turning drum. If drum turns easily then replace motor.