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The key is the over ride to open it. If it is a dial combination, turn the key to unlock, then turn the dial to withdraw the bolts. IIRC, the last turn on a combination safe is clockwise. But according to page 2, if you only use the key, it means you are keeping the dial at it last position. From what is says, you now need to open it again using the combination that was given to you. https://firstalert.my.salesforce.com/sfc/p/#o0000000bgz6/a/3l000000XrEk/q9_eBXnzfEFRbQEkPgJge9p9WPx.DFjuECqJ70zwArc
1. Contact Masterlock.com and fill out the form, get it notarized and send it in for the combination to unlock it based on the S/N which is on the lock.(http://www.masterlock.com/faq/LostCombinations/). Good luck on this since Masterlock will end up finding something that will prevent them from giving you the combination. Its quite frustrating and NOT worth the trouble.
2. Go to home depot. Buy a 24in bolt cutter ($22) cut the stem of the lock. and replace with a new lock that you can buy from home depot for $ 29.00. If you have a key that is inside the lock box that you really need, You will now need to drill out the combinations piece by piece and the door will pop open or send the lock back to Masterlock. They will retrieve the key for you and send it back.
u can request a lost combo from the sentrysafe.com u gotta get a it noteiatized and send it in to them the details are listed on the webpage i hope this helps u
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