Question about Brother IntelliFAX 2800 Laser Fax

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We can't send or received faxes

When we send a fax the dial tone goes on and then a busy tone comes along and the fax report come saying that the fax line is busy. We had try many times sending faxes to diferent places and we have the same response.
Thanks for your help.
Berta

Posted by Becha on

  • madeline380 Oct 08, 2008

    I dial the number, hit fax send, it scans, dials and it says "awaiting redial" the call never goes through.

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Rob Fauchon

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  • 159 Answers

Just a suggestion. This effect can happen if you have plugged the line cord into the tel jack instead of line jack.

Posted on Feb 12, 2008

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My recommendation would be to hit the speaker button when sending a fax to hear why your fax wont go through.

When you hit speaker you should have a clean dial tone, then when you start dialing and the tone stops make sure you don't have any static or noise on the line.

There are several reasons you might get a NG error. One is the fax line you're trying to send to is busy. Maybe it's a phone line not a fax you're trying to send to. Maybe you need to dial a 1 or 0 for long distance, maybe your fax line has noise on it.

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My recommendation would be to hit the speaker button when sending a fax to hear why your fax wont go through.

When you hit speaker you should have a clean dial tone, then when you start dialing and the tone stops make sure you don't have any static or noise on the line.

There are several reasons you might get a NG error. One is the fax line you're trying to send to is busy. Maybe it's a phone line not a fax you're trying to send to. Maybe you need to dial a 1 or 0 for long distance, maybe your fax line has noise on it.

Using the speaker can help troubleshoot what the problem is.

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If you get the "busy/no response" message it is because the fax machine does not get a response when it tries to dial out.
Make sure you have a dial tone by pressing the "hook" button. If you do not have a dial tone, make sure the phone line is connected to LINE on the machine.
If you have a dial tone, try dialing the fax number. If you hear a recording, there is a problem with the line.
One of these two possibilities is causing the problem.
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My fax machine will not send faxes. After a number is dialed, it will give me a report saying that there is no response/busy.


The only thing that could stop you from sending a fax or not get a dial tone, would be the connection to the phone line. Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack

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The machine seems to work ok, except when putting in a fax document, inputting the #, and pressing fax start, it pulls the document through, then just beeps every 2 seconds. It then does put out a...


The number that you are sending to is either busy, disconnected, or off the hook. To chek BEFORE dialing press the "HOOK" button (located to the left of the "1" key) and listen to the transmission this will help you in your troubleshooting. If you don't hear a dial tone BEFORE dialing, then the trouble is on your end.
A fast-paced busy signal could indicate a "downed" telephne line.
Finally, sometimes the line that you are sending to has so much stuff hooked up to it (56K dialup fax, multiple phones, alarm system dialer, credit card validator, teenage daughter) that you may be better off e-mailing instead.

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