- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try NOT connecting your camera to your computer.The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program.
I suggest you simple instead eos utility program then. first open my computer folder and you will see eos xs picture folder. you hilight on, click right mouse and choose explore. from that point, you can handle. unless you have sd card problem or camer problem.
if still have problem, then I want to get an external memory card reader. it is less than $10.
you put into sd card to usb card reader, you will see a new drive on my computer folder.
rest of work should be easy.
thanks and best regard!
The updater does not need to have a previous version installed, it will install the stand alone program.However DPP is not the program you need to connect to your camera, what you need is EOS Utility. That is also availible on the Canon website.
open device manager, connect camera, it will be seen briefly with yellow triangle and exclamation mark. open it up and uninstall.
Disconnect camera and close windows down. Restart windows, connect camera and switch on, windows will then find it and install driver. Took me hours to figure this one out
It's very hard to troubleshoot software problems online, and it likely is a software issue. You may fix it, but it will pop up again some day. Camera/cable interface problems are notorious. But why put up with the headache of these software problems? Please see the following post, as it outlines a much easier, faster, and less error prone alternative way to download your photos: