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Read your user manual about settings and rack placement.
Also check to see if you upper oven coil is working.
Ask your appliance maker or appliance repair shop.
Did you get a warranty for your oven?
the cooking I can't help with, but the oven I can.
sounds to me like the bottom element or what controls it is not working. the reason the ones on top are cooking is that the top element is coming on and browning them on top after the heat has made the dow rise and cook.
so essentially everything is cooking from the top down. so when the temp drops its using the top element to heat with and thus browns the top rack.
check ur elements to make sure both work, if so, move on to the thermostat which I have to be the culprit many times.
It sounds as though the broiler element was on, causing the cookies to overcook. A bad oven temp setting switch would cause this. Set the oven to the same setting it was on for the cookie project, and check the element at the top of the oven. It should only heat when set to "broil". murf427
I have a 2yo Kitchenaid oven, and my advice is first, don't use convection for cakes or pizza. Use the thermal oven. For pizza preheat to 500 degrees, then put the pizza on the lowest rack, and bake for 7-8 minutes.This way the bottom browns, and the top doesn't get broiled from the top element coming on during the bake cycle.
As for cakes, again place them on the low rack so that they get bottom heat. I keep my eye on the oven and when the broil element comes on I stick a piece of foil over the cake until it goes off. Otherwise it will set the top and the cake won't rise as much. Even doing that cakes don't rise as much as they did in my old oven, and they brown too much on top.
The convection oven does a good job of cookies, and the broil mode is okay.
I wish I hadn't bought this oven, but I didn't know about the upper (broil) element coming on during the bake cycle until I'd had it for awhile, and it was too late to return it.
If anyone's shopping for an oven, ask questions, and don't get one that maintains the oven temperature by activating the broil element when baking.
Sounds like it's running too hot. Check temps. May have a stuck relay on board. Run oven and check to see if bake element is cycling off when it reaches temps. It should stop glowing within 15 minutes from start. If it doesn't you need a relay board most likely.
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