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hello i have a solution, you need to change you dialing mode on the base option, the deafult is "tone dialling", change to "pulse tone " this fix my problem on my A495 gigaset.
It could be the fax line in the wall. Try to insert a telephone straight to the wall and listen for a dial tone. If you hear no dial tone, please contact your phone company and have them check the line. If you hear a dial tone, re-plug the printer into the wall using a different known working telephone cable. Try to fax again.
Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.
All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.
Try to make a new connection shortcut and make sure your telephone line is properly connected on your modem. Also make sure that your password and username is correct. another thing is check that your system date is correct.. Hope this works ! ITTech7574
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