Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

1 Answer

My Zen worked and then stopped....

Hi, I recently bought a used Nomad.  It worked fine when I got it, it had about 2000 songs on it,  but when I got it home and tried to download new songs on it the computer said it did not recognize the device and then the Zen said it didn't have any songs on it, even though it said it still had a conciderable amount of the memory used up.  This is so frustrating.  I am hopeful that I can salvage this unit as I paid for it and have not be able to enjoy it.  Help...please.

Posted by Abundance on

  • Anonymous Dec 28, 2007

    My Creative Zen simply would not start one morning. I could hear something running inside, but nothing would happen. I followed the suggestion of placing a pin in the tiny hole on the bottom beside the plug-in, then pressed the right side of the play button and it rebuilt the library. Thank you! It worked!

  • Anonymous Feb 12, 2008

    Mine just would keep rebuilding the library. I took the advice of sticking a pin in the reset button while holding down the play button and it unfroze.I did not have to download nothing else. Thanks

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Cary Farah

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Zen Nomad Xtra - to go to Rescue Mode do the following:
1. Insert a pin into the small hole on the left side of the player
below the volume adjustment switch.
2. Hold down the Play button on the right side of the switch
3. Rescue Mode Menu will appear
4. There are 4 Options available, but best option to fix most
problems is reformat hard drive.
5. Reformat is very fast
6. Turn off and reboot.
7. Problem solved.
then download current firmware from creative downloads

Posted on Dec 18, 2007

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If it didn't work out follow these steps:

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