I have the sunburst. hose ripped and I took the damaged pice out of the connection and now I can't reassemble the good hose into the sweeper connection. How do I reconnect the hose?

Reattach the hose to the base unit. This is most common issue with ours. Then do the same with the wand to hose connection. Has it come loose by chance? Ours does not have a reset on the power sweeper but some may. Look for a reset switch and press it in.

This is tricky... I'll suggest that you put the hoses back on EXACTLY where you took them off from. If this does not work, save all the parts, a competent technician will be able to reassemble your unit for about twice the cost of buying a new one.

Your sweeper may have overheated. I don't know what brand you have but I hope you weren't trying to vacuum pine needles from the Christmas tree. Pine needles are sticky and will clog up any vacuum sweeper. Check your sweeper to make sure the tubes (hose & pipes that carry dirt) are clean and clear. I used to service Oreck vacuum sweepers.

You probably have a broken belt on the beater bar (sweeper) or a string/rope caught in into to cause it not to turn. Last option if it is a cannister type, that the electrical connection in the hose are not connected to the beater-bar unit well.

If suction is bad, you may have a full bag (replace with a fresh one). Alternatively, you may have a clog somewhere along the hose or just inside the unit.

-Mark

Is the brush/roller spinning? If not, then the connection between the roller is broken, it is a two piece roller connected by a round black piece. there is a gear under there that can break and keep the roller from spinning together.

Is it only the power head that's not working, or the central vacuum itself? Disconnect wands from hose, turn on, and hold hand over hose end to check for suction. If none, go through first set of steps below.

If the vacuum:
1. Press reset button on vacuum.
2. Check circuit breaker at the circuit box to make sure it's ON.
3. Make sure the unit is plugged in completely.
4. Use a voltage tester to check for power at the outlet.
5. Check filter. If dirty rinse it with warm water, and allow to dry thoroughly. I strongly suggest having a second filter for use during drying, then just trade off using them.

If the vacuum still doesn't turn on, consider the following:]
Broken or worn out power switch in hose handle...Switch needs replaced.
Broken wire in hose...Replace hose.
Bad connection...Needs taken to an authorized Aerus service center for check and repair.

If the power nozzle (suction at end of hose, but power nozzle doesn't work:
1. Ensure the brush has been thoroughly cleaned of any hair, string, and other items that may have wrapped around it.
2. Power nozzle motor runs, but brush doesn't turn when vacuum is on...belt needs replaced.
3. Power nozzle motor does not run...All wiring, connections, and motor need to be checked.

If you can't determine the problem with the above helps, the entire machine, including hose, wands, and power nozzle, needs to be taken to an authorized Aerus service center for complete check.
If you don't know the location of the nearest Aerus Electrolux store, go to below site, type in zip code, and click on "view dealer list". They may also be able to send someone to pick it up.

http://www.aerushome.com/storelocator/

The reset button on the "sweeper" is only to start the "sweeper" motor after it has shut off due to the brush getting jammed. It doesn't effect the vacuum operation.

If the plastic insert has come off then that is not normal. It should be all one piece to the hose. You might have a hose problem that needs replacing.

Your hose has a restriction. To fix this, use a broom handle and insert it into the hose as far as it will go. If the hose can be removed, take it off completely and do this, if not be careful so as to not damage the sweeper with the handle. another way to fix this is to blow compressed air through it (this is good to do to all vacs to keep them working good) You can get the compressed air from an air compresser or a shop vac or even a leaf blower, but that will take two people. Once you clear the blockage the sweeper will work fine again. best wishes!

If you are talking about the electric hose, try using your none electric hose with the crevice tool attachment to extract the particles from the other one. When using any of the hose please leave it running a few minutes to make sure everything in the hose moves through and does not stop midway through.

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