Master reset with hardware keys
A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.
If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps:
Very good, so by what you are posting here, it means that the digitizer is working fine. The display problem could very well be an LCD problem. As you mention, it could be a loose wire or it could be the LCD itself. Since there is no display it would be very hard to troubleshoot with an external monitor. As of now, my recommendation is to take it to a professional . I know it's not an answer that anybody wants to hear but this device needs to be taken apart.
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Thank you for providing some insight. I have tried to reset the phone and might have done so but I don't know. The screen stays black. I can boot and scroll and select some option, then the phone will hoot and hollar, play bells and whistles, etc. but I dont know what is happen ing because screen is black.I have called random numbers by just tapping the screen and somehow dialing a phone. Is there a connection for the screen to the phone that might be bad? Is there a way to hook the phone up to a tv or monitor and project the phone's screen like with a laptop to tv hdmi connection? Thank you for your help.
thank you.
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