Turning off / overheating?

Hey there! The thermal protector sensor can not be replaced. It protects the vacuums motor from overheating and burning out. If the vacuum is overheating, follow these quick trouble-shooting steps.

1. Remove the hose from the vacuum from both ends.
2. Use a broom stick to gently loosen and remove any clogs from the hose.
3. Remove the bottom plate and the brushes. Use a wooden spoon to gently break up and remove any clogs from the lower hose.
4. Clean the pleated filter inside the dirt cup by tapping it against the trash can until the dirt stops falling. This filter should be replaced at least once a year.
5. The pre-filter can be cleaned with a brush and then rinsed with water. Allow 24 hours to air dry outside the dirt cup.
6. Clean the secondary filter located behind the grill in the bottom of cleaner cavity. Remove the screw, and grill to access filter.
7. Rinse the filter in cold water with a mild detergent to clean. Allow 24 hours to air dry outside the vacuum.

Following these steps should stop the cleaner from overheating. Hope this helps!

If it comes back on after a while it may have overheated from a clog or the filters need cleaned or replaced.

I called Dyson and they walked me thru the process of making sure nothing was blocking the airflow and suction. Everything seemed fine (not blocked). We couldn't figure out anything on the phone and I was still having the same problem.

Trying to figure out the solution, I removed (entirely) the filter that you're supposed to clean every 6 months and ran the vacuum (I cleaned this filter 2 months ago). It worked! I cleaned the filter (again!) and let the vacuum run and it seemed fine.

I can understand why they won't instruct you to completely remove the filter but it would save a lot of time if they just had you check ALL the options.

I hope this helps!

Longmont Epoxy Garage Floors

turning off is probably most likely caused by over heating because the filters are clogged and need to replaced or cleaned.if you are in Colorado bring it in to the Bissell vacuum cleaner centerBagless vacuum owners have the misconception of maintenance free and part free vacuuming. Every Bagless vacuum machine has filters that need to be replaced usually every 6 months. That same filter also needs to be cleaned monthly or bi-monthly depending on usage.

Hi Peter,

I'm sorry to hear about this. From what you've described, it sounds as if your machine may be overheating due to a blockage - the filter may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry somewhere warm before replacing it in the machine.

This should resolve the issue, but for any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC15. From what you've described, it sounds as if the relief valve is activating - if you've already washed the filter, it may be activating due to a blockage in the machine. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=813&product=DC15-SY-STD

Although I note you've already washed the filter, you may want to take a look at the video below to make sure you've cleaned it as recommended. In normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC17. Your machine is equipped with a safety device which shuts the cleaner down to prevent overheating - this is often due to a blockage, or because the filter needs a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

In normal use, the filter should be washed at least once every 3-6 months. I note you've already cleaned the filter, but you might want to watch the video below to check you've done so as recommended. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but for any further assistance or advice, please call us free on 1-866-693-9766, or email us at [email protected]

Best wishes,

Jack
Dyson Online Customer Support

Hi there,

I'm sorry to hear you're having difficulties with your DC24. To check everything is correct with your machine, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS

Although I note you've said the filters are clean, please check you've maintained them as recommended - in normal use, both filters should be washed at least once a month as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

If you're unable to resolve the issue by following these steps, please call us directly on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can provide further assistance.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC14 Animal. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. If you've already washed the filter, it may be overheating due to a blockage. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

Although you've already cleaned the filter, you may find it helpful to take a look at the video linked below to ensure you're doing it correctly. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 12 hours.

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Most likely caused by a lack of airflow. Check to see if you have airflow at the end of the hose. If not, Remove all of the hoses and ensure that they are not clogged. If there is airflow through the hose; check the air inlet immediately aft of the brushroll, inside the nozzle. This is a very common place for clogs to form.

Also note: contrary to some manufacturers claims, you can not clean (or wash, for that matter;) a hepa filter. The small particles are too embedded in the filter media to ever get completely removed, and the act of cleaning tends to damage the filters, even if you can't see the damage. This is why bagless life-spans, on average, are half the length of the life-spans of bagged vacuums.

Good luck,

-R