My tru9480 handset is saying connecting but won't connect and won't get a dialtone

If it is flashing "searching" This usually means that the handset is not able to connect to the main Base unit connected to your phone line.

I assume you cannot get dial tone on your Vtech handsets or base unit. The phone is telling you that another phone or device has seized the line, therefore it cannot give you dialtone. You could have another phone or device(fax, modem, etc.) off hook or you could have trouble on the line caused by bad wiring, faulty line cord, or bad outlets. To find the trouble, you need to remove all devices from all outlets and try to isolate the bad wiring, line cord or outlet by connecting a standard good phone to one outlet at a time using a known good line cord. If you are unable to isolate the trouble using this method, try going to the outside interface box and testing the line there. Inside the outside interface box there is normally a test jack with a short line cord plugged into it, unplug the test jack and plug your standard phone into the test jack. If you don't get good dialtone then the trouble is with the service provider and you need to report it to your service provider. If you do get good dial tone then the trouble is in the building wiring, outlets or phone devices. Typically there is more than one pair of feed wires from the interface box to the building outlets. Remove all but one pair, then go inside and check all outlets for dialtone(plug standard phone into each outlet one at a time) to find which are connected to the pair of wires that are still connected at the interface box. If you find trouble on this feed wire( can't get dialtone at any of the outlets), remove it at the interface box and connect a different pair of feed wires, go inside and test all outlets again. If a feed wire tests good(you get dialtone on at least one outlet) then do not remove that feed wire at the interface box and just add the next one at the connection terminals in the interface box then retest your outlets again. Work your way through all of the feed wires and outlets in this manner to isolate where the trouble is. A bad wire, line cord, outlet or phone can produce a short or partial short across the telephone wire pair that will appear to your Vtech phone as if a parallel set is in use. It can sometimes take quite an effort to locate a bad wire or outlet. Good luck.

Is the phone actually connecting to the phone line? You can enter a number and tell it to dial, and the phone will, but if you never got a dialtone the call won't go anywhere. If you press the TALK button, do you hear a dialtone? If not, you'll need to check the base unit connection to the phone line. The cord may have come loose at one of the ends, or some problem has occurred on the phone line. Maybe another phone in the house isn't properly hung up.

If you do get dialtone, make sure you're dialing a complete number. Maybe one of the numbers isn't being entered, and the phone line is waiting for the rest of the numbers. This is actually unlikely, since if you are connected but don't place a call after some time, an error message comes from your service provider.

You can also try re-registering the handset. If it's not communicating properly with the base, this will usually get it going.

Then, if other handsets are working and this one doesn't, it's just an electronic failure of some kind in the handset. If it's still covered by a warranty, let Vtech fix or replace it. Otherwise you'll need to purchase a replacement or see what service options are available.

Make sure handset is plugged in properly.

Purchased new base unit.

Regards,

Bill

have it checked by ur near by customer service and ask them to connect

Deregistered 4 handsets, on suggestion from FixYa, by pressing hangup & # sign.
Then reregistered to base.

I think I have the same phone. You have to put the handset with no dialtone in the main charger for about 30 seconds to reset it to the base.

You can unregister your phone without being in the cradle, but to re-register them, just put them back in the cradle.  After being unregistered, they will automatically re-register once they are put back in the cradle of the main base.  Try setting them back in the base cradle to re-register, and hopefully that will work for you.

just check the phone line is connected to the fax if your ans is yes then pls connect one ordinary handset and chek you are geeting the dial tone and you are able to make call chek the socekt connecton also whtether it is conncetd to the proper line socket not in ext. bye