Question about Intermec EasyCoder 3400 Thermal Label Printer

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Empty light we loaded the machine with new labels and it is not reading that the machine is full of labels. We followed the load instructions exactly as laid out on the inside of the shell, it will also feed us the new labels, but the empty light will not go off?Help

Posted by bcapen on

  • Anonymous Dec 27, 2007

    Will not spit out an IP address and the empty/pause light stays on. This printer was working fine until we switched labels. Now we have 3, 3400's down.

  • WP29 Dec 27, 2007

    3 Intemecs and all 3 down. Emplty/pause light stays on, will not print out the IP address, will not recognize different labels. Read the books front to rear and researched the WEB for anything.



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The label sensor on the 3400 is in the hinged area where a metal plate swings down to make loading labels easier. The sensor can't be adjusted left or right like some other Intermec models, so it's critical that the labels be snug to the left side (as viewed from the front) so the sensor can read the leading and trailing edges of the labels.

There is a small "Guide" in the slot of the plate that should keep the labels in position. Use the thumbscrew beneath the plate to adjust the guide so that the labels are snug but you can still pull the labels without much effort (with the head open). This almost always fixes the problem. If the guide and tumbscrew are missing, look in the bottom of the printer for the pieces, including the washer.

Close the head, hit the Feed button a few times, and labels should feed consistantly (the feeds should probably move the label to the start of the printhead and then to the tear bar).
If the labels still don't feed, be aware that the same light is used to show that the ribbon is out. If you use direct thermal printing (without a ribbon), check the bottom switch on the back is set toward "DT" and then turn the printer off and on to read the switches.

Posted on Sep 18, 2008


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