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Streaks i cannot copy or fax or receive faxes on my all in one. the copies start like they are going to copy at the top and then have a black streak and the rest of the page is blank except for some gray streaks. it does not do this if iprint from the computer, only on its own.
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The received fax is clean but when you send one out it has a black streak on it. Cool! So far so good. Makes sense because for sending, the fax scans the original document and parts of the scanning area could be dirty and so on. Therefore a black streak may appear. The same black streak would also appear when you make a copy, because the original document must also be scanned. Logical!
However for receiving faxes, the machine uses the internal memory and the print engine only, and the same applies to printing the transaction report, which comes from inside via the print engine. The scanner has no rol in either situation.
If it is just when you copy and not when you print then it is a cleaning issue. Toner cartridge would cause the line to appear on copies, printouts and faxes. There is a piece of glass inside the auto document feeder that is probably dirty. Open up the document feeder as if you were clearing an original document jam. Look for a piece of glass inside the ADF, it will run the length of the document feeder. There is probably some dirt or another popular problem is white out. Clean off the glass with glass cleaner or alcohol and it should fix the problem.
The glass scanner window (narrow strip of glass) needs cleaning. One "spot" of dirt will appear as a streak on the receiving end.
If you "copy" a document you can check the streak and see how effective your cleaning is.
OK I am guessing this is a Laser Fax or an Inkjet Fax- If it's a Laser Fax,chances are you may have a "BAD" drum and if this is a Ink jet most likely and "Leaky" cartridge.
Does this streaking problem occur when printing (not copying)? If it does then you are probably looking at a consumable issue. Alot of times black streaking is caused by a defective or spent drum. Is your drum new? There is also a blue piece on the drum unit used to clean the corona wire that cleans the drum. Have you tried moving it back and forth several times?
If the problem only happens when copying and the streaks are as bad as you make them out to be then you problem have a bad CIS unit (scans your originals for faxing or copying)
your machine most likely has toner spills in it.
if you send faxes face side down follow these instructions ;
1- take out toner
2- look for thin glass strip on bottom inside the machine
3-wipe clean
if you make copies side up then do the same except look for glass strip on the upper side of machine
streaks are caused either by the toner, drum, lamp or fuser.
If you make a copy and it does not show a streak then it was done by the person sending the fax. BUT, check this,
open door and take out toner cartridge. look for a thin glass that is on the bottom of the machine and wipe it. Toner spills will cause a black streak.
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