Thank you for contacting Electrolux Major Appliance. Please remove the ice bucket. Against the back freezer wall, you will see a square opening with either a white or clear switch that can be adjusted up to down. If you have a blow dryer, blow dry the square opening for 7 min's. Once done, adjust the switch. It will either move freely or will remain in its opposite position. Replace the ice bucket. This should allow cubed ice.
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Re: crushed ice only
Pull out your ice bin. in the back of the bin you will see a rod protruding from one side. That rod goes into an opening in the rear of the freezer. the plastic piece in that opening raises and lowers the arm on the ice bin giving you crushed or cubed ice. check to see if that plastic piece is froze up or if your rod got stuck on top of it.
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Not sure which refrigerator you have but on mine when you select cubes there is a baffle that is pulled out of the way making the opening large enough to allow full sized cubes to pass. When you select crushed the baffel is left in place forcing the ice to pass through the crushing section. My guess is they are all probably about the same. So either the baffel peice on yours is missing, electrically stuck. Hard to say for certain with out seeing it.
This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question. Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem. You might want to collect all the ice cubes that have accumulated in the ice bucket in a container, empty the ice bucket, clean out the mechanism from any obstructions, and then put the ice cubes back into the ice bucket.
Not saying it isnt but more often the solenoid that changes from crushed to cubed in the back wall of the freezer is the problem. Pull out the ice bin and examine the bottom of the bin itself. You will see a metal bar that sits underneath the bin to one side of it. This bar is moved to pull the ice away from the crusher blades or left down to be crushed in them. Follow the bar to the back wall where it goes into a square hole in the wall. This is the solenoid that pulls the bar up for cubed and crushed ice. There is a plactic hook in that square cutout that that bar is supposed to sit in. You may have pulled out the ice bin and when pushing it back in the bar managed to get under the hook. The hook is part #45C in this diagram http://www.searspartsdirect.com/partsdirect/showSubComp.pd?imageUrl=http%3a%2f%2fc.searspartsdirect.com%2flis_png%2fPLDM%2fR0302033-00008.png If you cant even see the plastic hook, stick your finger in the square hole and feel upwards towards the ceiling. You should be able to feel the hook and pull it down back into place. If it wont budge then the solenoid itself will have to be replaced. Hope this helps.
Open the freezer door. Pull the ice bin OUT and then push it back IN until it locks in place. They will "jump the track" at times,causing crushed ice regardless of the settings. Look under the ice bin. You will see a metal rod it goes inside a yoke in the back of the freezer. Make sure it is inside,not under or over the yoke.
Your ice bin is out of alignment. Pull the ice bin all the way out and re-insert it and make sure it locks in place. When you re-insert the bin,look underneath the bin. You will see a metal rod. It must go INSIDE the yoke at the rear of the freezer, NOT under the yoke and NOT over the yoke. In the yoke. This is a common problem and will happen again. The ice bin has a way of dislodging itself. If the rod is not in the correct position you get crushed ice regardless of the setting.
You have a solenoid switch which switches the
dispenser back and forth from crushed to cube. It could be stuck or not working
or the parts connecting it could be disconnected or broken. You will have to
observe to see if any parts are moving and if any noise is coming from the
There is an opening next to the auger that dispenses the ice. In there there is a lever that must move up and down. It actually seats the metal rod on the bottom of the ice maker and controls cube or crushed. Make sure the lever is down (cube position) when you return the basket to the freezer. I had to hold it down while I slid the rod into the opening. Viola! Cubes again.
check it out! Thanks to Jake!