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To print white, you need to use the spot color option in the printer properties. The object to be printed must be all black. It seems counter to what you might think, but the spot color mode will print the solid black areas as the selected spot color.
Did you pack the printer correctly before moving? When you got the printer, it would have had a packing piece preventing any carriage movement. If you did not put this in place before packing the printer for the move, you have most likely damaged the printer beyond repair.