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I have a question about a solution offerred by Beni S-P at FixYa.

Beni S-P offerred a solution to my problem (the solution was posted today; my initial inquiry was posted on 10-28-07): it was suggested that I start the PC in safe mode to then use the "msconfig" function (which I've used before). However, How do I start the PC in Safe Mode??? I'm not being given that option when trying to boot the PC. HELP. Thank you.
Linda G.

Posted by Linda G on

  • 3 more comments 
  • Linda G Nov 02, 2007

    I followed the instructions (pressing F8 brought me to the option of opening in Safe mode), but the PC still did not open past the Windows Xp icon. I still cannot get the PC to give me the normal desktop icons/Start menu for me to get to the "msconfig" function. Any other suggestions?? Thank you for any help you can provide.

    Linda G.

  • Linda G Nov 03, 2007

    When I tried to boot the computer in the normal mode, I got a run time erro message after about 15 minutes of the PC just "sitting there" with the Windows XP icon. Then, when I tried to boot it after choosing the "safe mode" option, the PC just sat there (frozen, I guess) with the Window XP icon, but an error message never appeared (I waited about 20 minutes...nothing happened). Thank you. I appreciate any help you can give. Linda G.

  • Linda G Nov 09, 2007

    The error message that I'm getting is:Microsoft Visual C++Run Time Library



    Run time error

    Program:C\program files \common files\symantec shared\ccSvcHst.exe

    This application has requested the run time to terminate it an unusual way. Please contact the applications support team for more info.



    (followed by an "ok" box) When I press the "ok" button, I get another error message from the Microsoft Visual C++ run time library:Program:C\program files\common files\symantec shared\ccSvcHst.exe



    R6025

    Pure Virtual function call

    (followed by another "OK" box). When I click on the "OK" box, it takes me back to the blue screen with the Windows XP icon (then freezes).



    Thank you for any additional help you can provide!! I look forward to hearing from you.

    Linda G.



    Run time error


  • Linda G Nov 10, 2007

    I only rated the solution as "not helpful" because I had tried what had been suggested so far, but my problem still hadn't been solved. (The other ratings didn't seem appropriate: "thanks for trying" would have meant I had given up, "Almost there" would mean that I'd made some additional progress, and "Solved" wasn't applicable). I'm sorry if I offended anyone...it was not intentional...maybe I just don't understand how you intend the website to work. If someone could reply and let me know if there can be additional assistance offerred, I'd appreciate it. Thank you. Linda G.

  • Anonymous Mar 25, 2008

    Whenever I boot up my aspire T180, there is no desktop. There is a My Computer type program that opens so I can access my programs, but behind that, the screen is blank.

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Expect no more assistance when you rate it right away as not helpful..

Posted on Nov 10, 2007

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Hi LInda!Here's how you go into safe mode..When your computer is booting up keep pressing F8 and you will get the booting options for Windows..From the list you have to choose Safe Mode and press enter..

Posted on Oct 29, 2007

  • eagle338
    eagle338 Nov 02, 2007

    dOES IT JUST FREEZE OR DO YOU SEE SOME ERROR MESSAGE

  • eagle338
    eagle338 Nov 04, 2007

    You will need to tell us what the error message is...coz we have to act according to that...

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