Clean all the rollers or if the fax has a separation pad replace it.. yes it does have a separation pad the part number is Samsung JC73-00140A you can purchase this item at Precision Roller for $10.00
I’m happy to help further over the phone at https://www.6ya.com/expert/ron_9356d26241d4cbf7
I gave you the part number for the paper trf its pulling more than one sheet at a time... if its pulling more than one sheet at a time using the ADF top feeder when you copy or send this is the part you need part#Samsung JC73-00117A also part#Samsung JG72-40044A both are about $10.00 each at Precision Roller
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