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Winfax pro 10.3

When I try to scan a document for faxing using the "scan and send" command within Winfax Pro 10.3 I receive a "general protection fault."  The program closes requring that I reboot my PC.  It is not possible to re-open the program in order to try again without re-booting as I receive a message saying that the program is still running.

Posted by Docdreyfus on

  • Docdreyfus Oct 30, 2007

    I am using Outlook 2003.  My OS is Windows XP.

  • Richard Mercado
    Richard Mercado Jan 30, 2009

    I use V 10.3 on a stand alone PC. I have the same problem when I try to scan and send something I get a GPF and have to reboot. Sometimes it works OK but usually I have to reboot a few times before it works and I have not found any info on how to fix this. I use outlook express not outlook. Any ideas?



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Thks u

Posted on Oct 30, 2008



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Hi there r u using Microsoft Win Xp SP2... or Microsoft outlook?If yes then i have a work around for ur problem...Let me know if this is the case..

Posted on Oct 30, 2007

  • 1 more comment 
  • eagle338
    eagle338 Oct 30, 2007

    Also i'm really sorry yesterday when you tried live assistance my dad was at the PC and he just clicked it not knowing what it is...Really sorry abt that...

  • eagle338
    eagle338 Oct 30, 2007

    Microsoft out look 2003 i this is a very common problem in that thing..

  • eagle338
    eagle338 Oct 30, 2007

    Thats it..Here's the fix..
    All you need to do is to disable the Outlook Intergration. To do this, go into Outlook 2003, select TOOLS;
    OPTIONS; MAIL SETUP; DATAFILES, then you will see WINFAXLOGS on the list. Highlight and REMOVE this file.
    You can always import a phone book in WinFax Pro to send faxes instead of trying to use Outlook 2003 that
    doesn't work. You will then be able to use winfax and outlook together.If you download the 10.04 patch
    from Symantec, Outlook will still not work....tried it.



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This is a solution that was suggested for an earlier edition of the Winfax Pro, but there is no reason why it shouldn?t work on this one as well: 1. Close Winfax and any other program that has anything to do with it, delete all the temp files that yo don?t need. 2. Run Scandisk and fix any problems that may come up. 3. Run delfix.exe which is located in the winfax folder in the status files. 4. Run delfix-rebuild and delfix-optimize and check if the problem is solved. If the problem reoccurs there is another possibility- to change the name of the WinFax\data folder and create a new one which you will transfer the address book file, status files etc. from the old folder. Note that there might be some information that wouldn?t go through.

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