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You can go to the above mentioned websites for downloading the installer that you require. You got to select the appropriate model number. Only then it will provide you manual, firmware, software etc. for downloading.
For further clarifications, revert! Thanks for asking,
You have to contact your service provider. That's a thing which is done by them to secure there internet service. They will give you the username and password. I evn tried that and they asked me to type the modem name and 'admin' as a password. For example, my modem is STstarcom. so the username wax starcom and password: admin.