Question about Rival 37601 6-Quart

4 Answers

Handle on glass lid is broken on rival crockpot model 37601

I have been trying to get a replacement handle for my crockpot but am having a problem finding one.

Posted by smithe67 on

  • 21 more comments 
  • Anonymous Dec 18, 2007

    handle on glass lid broken modle scr509

  • Anonymous Dec 20, 2007

    My handle on my lid is broken. I can't find a replacement lid ANYWHERE!!

  • Anonymous Dec 28, 2007

    I am having problems locating a replacement handle for our glass lid of our crock pot. Can you help direct me to getting one? (white in color)

  • Anonymous Dec 31, 2007

    My handle broke too. I saw replacement lids on the Crock pot web site but they were $10.00 thats almost what a new pot costs.

  • euneda Jan 07, 2008

    lid hadle broke where can I find a replacement?

  • jilly123 Jan 08, 2008

    I have had the same problem... contacted Rival and even a replacement lid was out of stock... was told to call back in 3 to 4 months... however, they did offer 25 percent off another crock pot. However, with the 25 percent off the price is still higher than a store.

  • chickisa Jan 26, 2008

    Have been trying to reach Rival Crockpot by phone. Imposible.. They are pretty 'Shifty' about turning loose of their phone number. I can see why they are that way.

    Ran the top of the crock pot thru the dishwasher on top shelf - handles ALL came off. Next problem: Manual received with the crock pot from old "Wolfgang" VERY poorly written by the China engineers. Next time I can get old "Wolfgang" on line, will sure burn his ears.

    My advice, don't buy ANYTHING on line - go to a store featuring the product you want so that you can actually SEE - TOUCH - and EVALUATE it. Why buy something to save a dollar that is substandard that you purchase on line because some showman has learned to demonstrate it and make it look good. Is he coming to your house to help you use it??????

  • Anonymous Feb 16, 2008

    My model number is Rival Crockpot SCR509-A my handle base next to the lid is cracked and i have not called the 1-800 number on the crock pot yet. I went on line to see if I could find crockpot parts.

  • Chef10 Apr 06, 2008

    Yes, I need a new handle for my lid. Same model, 37601. My 2 year old grandson pushed it off the cupboard. Fortunately it was empty and not plugged in and he had just gotten on a step stool and he just pushed it off. Neither the lid nor pot broke, just the plastic handle on the top of the lid. I am willing to buy a replacement lid, but when I tried, it was out of stock.

  • Gigi53 Apr 12, 2008

    Ihave a Rival Stoneware Crock Pot with a glass lid that the plastic handle has broken off. It is model SCR509WM, type SC10 slow cooker.

    can you help?

  • Anonymous May 16, 2008

    Handle on glass lid just came of of the crockpot as I was making something in it

  • Leo Cornell Jun 05, 2008

    Junk.....the white plastic handle broke off at the nut. Junk. Hey product engineers.....use your designs for awhile and you'll see that they have some flaws.

  • Anonymous Aug 28, 2008

    Yes, mine is broken, too. Called Rival on 800 number - out of replacement parts and NOT covered if the pot is over 1 yr old. Terrible design- Rival, you should stand behind your products!

  • ninisherry Sep 03, 2008

    The handle came off the lid.  I tried superglue with no luck.  

  • Anonymous Nov 04, 2008

    I have Rival crockpot sc10 model scr509 and the plastic handle just fell off at the nut while I was hand washing it.

  • ajcherry Nov 21, 2008

    I bought 2 of these slow cookers, and BOTH of the handles broke !
    Why is Rival not standing by their products? This could be a dangerous
    situation when removing the lid . I am SO disappointed in Rival for not
    replacing the handle/lid on this product. I definitely will NOT be
    purchasing any more of their junky products.

  • PW1967 Dec 04, 2008

    Same thing happened to me. The handle broke off while lifting the lid. Check out this website

    Apparently, there have been a lot of serious issues with these appliances. I have had 2 Crock Pots that I've used over the years and never had a problem until now. My original Crock Pot has a plastic lid with a molded handle so it can't fall off.

  • Anonymous Dec 26, 2008

    Another unhappy Rival customer! Although, have to say, have had this crock pot about 5 years, but yesterday, Christmas, the handle just came right off in my hand. I had some very hot green beans inside, was not happy.

  • Anonymous Jan 06, 2009

    Rival 37601 6-quart

    Handle on glass lid is broke.

  • skibay Jan 07, 2009

    My white handle on my glass lid is broken - model 37601. This is the second one that has broken! I ordered a new lid and handle about a year ago to replace the first one that broke. Now the handle broke again! It looks like it melted. The last time I didn't have any trouble finding a replacement lid and knob on-line. This time I can't find anything. I've used only Rival crockpots for years, but I won't be buying another one.

  • Anonymous Apr 23, 2009

    The handle to my lid broke off and the glass part fell on the floor and shattered. I love the crockpot and use it a lot so I need a whole new lid. Model # scr509wm

  • Anonymous Apr 28, 2009

    Handle is broken. New crock pot.Would like a new handle

  • Anonymous May 18, 2009

    I have a 37601 and the handle broke off forever ago. No luck finding a replacement and they aren't offered on the mfr's website anymore. :( Crock pot is decent otherwise.



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I went to Home Depot and picked out a nice little round cabinet handle. Took a small wood screw and plastic washer (milk jug plastic) and installed it. Plastic washer goes between screw and glass lid from inside. Years later still works, but untreated wood handle is cracked. But still works!

Posted on Oct 19, 2009



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I ordered a set of 2 handles from Goodman's Fits All part #581. The total with shipping is $6.91. Hopefully it will work.

Posted on Jul 06, 2008



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I too am having problems with my crock pot its the rival scr 509 all i did was email them at this web address [email protected] and complained because i just got the crock as a gift from my dad for xmas and evrytime i cook in it theres always burnt marks on the bottom. I never fill it all the way to the top and they emailed me back asking for the date and model number. They emailed me back and are sending me a new crock pot!So i say try this email address and tell them your problem!Good Luck!

Posted on Mar 14, 2008


I have one that has cherries on it and it has a matching smaller pot. My handle is also broken and I've been using pliers to open the lid. There is a telephone number on mine 1-800-557-4825 & it says I went to the address and didn't find what I was looking for. I haven't tried the 800 number yet. Hope this helps

Posted on Nov 16, 2007

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