How to get my pics off my blackberry, keeps saying pics are in mass media storage, where and how do i get to them

The protocol you are using- is it Mass storage or MTP/PTP? Maybe you are using the wrong protocol. if it is an iPod then it's mass storage and you need to browse the device in hidden folder mode (If you're using windows, access "Folder Options" to make the change.

Make sure your Mass Media Storage is turned OFF.

Go to Settings>SD Card>Mass Media Storage and be sure to toggle it so it is off.

If this still doesn't work, you may have a faulty MicroSD card and should consider investing in a new one.

If the phone came from the carrier with the card included, take it back to the carrier for a warranty replacement.

Hope this helped!
Thanks!

It's recommended to buy a microSD card to store your media files on, so you don't run out of memory on your device.

Depending on what OS your BlackBerry is tells you what size microSD card you can buy. You can check under Options ' About (will be listed as v4.xx.xxx). Look at the chart at the following link to see what size you can obtain -http://www.blackberry.com/btsc/KB05461

On the BlackBerry go into Options ' Media Card. Recommended media settings are as follows:

Media Card support : ON
Encryption Mode : NONE
Mass Storage Support : ON
Auto Enable Mass Storage Mode When Connected : YES

Mass Storage mode allows your BlackBerry to act as an extra drive when connected to your PC. So it will show up as an extra drive letter in Windows Explorer. So you can just drag/drop media files onto your media card and vice versa.

Or if you use ITunes, you can you the Media Sync to synchronize with the device. Read up about that here:http://na.blackberry.com/eng/devices/features/media/mediasync.jsp#tab_tab_overview

If the below does not work, maybe just attach it to an email and send it that way. Good Luck
About transferring media files
You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use
Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
If you connect your device to your computer, you can transfer files between your media card and your computer using mass storage mode,
or you can transfer media files between your device and your computer using the media manager tool of the BlackBerry® Desktop
Manager. For more information about using the media manager tool, see the Media Manager Online Help.
If you turn on media card encryption and you transfer files to your media card using mass storage mode or Bluetooth technology, your
device does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode or Bluetooth
technology, you cannot decrypt the files on your computer or on a Bluetooth enabled device.
Transfer a file between your device and your computer using the media manager tool
1. Connect your BlackBerry® device to your computer.
2. On your computer, open the BlackBerry® Desktop Manager.
3. Double-click Media Manager.
4. Drag a file or folder from one location to another.
For more information about using the media manager tool, see the Media Manager Online Help.
Transfer a file between your device and your computer in mass storage mode
Verify that mass storage mode is turned on.
1. Connect your BlackBerry® device to your computer.
2. On your computer, double-click My Computer.
3. In the Devices with Removable Storage section, click Removable Disk.
4. Drag a file from one location to another.
To exit mass storage mode, disconnect your device from your computer.
Send a media file using Bluetooth technology
Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.
1. In the media application, click a media type.
2. Click a category.
3. Highlight a media file.
4. Press the Menu key.
Your Manual online:
http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8067/645045/8533/1360749/BlackBerry_8830_World_Edition_Smartphone_-_User_Guide_%28version_4.2.2%29?nodeid=1360681&vernum=0

In this you need to follw certain step's,
1) Go to Option's.
2) Select Media card, under that you will get Media card support it should be ON, and mass storage mode support, should be ON, If these things are ON the Handheld will detect the Media card.
I hope I was able to help you.
Thank you for using Fixya.

Go to your blackberry options (its a wrench icon on my 8300) and then scroll down to "Media Card".
The options should be set to:

Media Card Support: ON
Encryption Mode: None
Mass Storage Mode Support: ON <--------this is the likely culprit
Auto Enable Mass Storage Support Mode When Connected: Yes

You should also see in the bottom information in the Total and Free space that correlate to the size of the card you have in your phone.

What has happened is you had the Encryption mode turned on. You need to click on Options-Media Card- and turn encryption off then go into Options-Security Options-and disable content protection. After that follow this guide below to fix the other ones.

1. Turn off future encryptions
   • Go to Options -> Media Card
   • Set Encrypt Media Files to No
   • Note: Despite what people say, you do not have to set Encryption Mode to None - this has nothing to do with your encrypted media files
2. Move the encrypted files in order to decrypt them
   • Go to Media
   • Press the Menu key
   • Select Explore
   • Navigate to the directory containing your encrypted files
   • Create a temporary folder
   • Move the encrypted files into the temporary folder
   • Note: If you have media files in other directories that need to be decrypted, don't put them in this temporary folder. Instead, create a separate temporary folder in that directory and repeat these steps. This way, you can remember the files' original location
   • For impatient people (like me) or people with way too many encrypted files: To quickly decrypt files:
     • Move one file into the temporary folder using any method (this lets the BB remember the temporary folder as the folder you will be moving future files into)
     • Scroll to the next file
     • Press the Menu key
     • Press the M key (this highlights Move)
     • Click the trackball
     • Press the Menu key
     • Press the M key (this highlights Move here)
     • Click the trackball
     • Rinse & repeat
3. Clean up
   • Technically, you could use the BB interface to clean up, but if you have way too many files, you'll want to use the Mass Storage Mode - this is more efficient, allows you to navigate the directories quickly, and allows your files to move to their original directories quickly
   • Use the USB cord to connect your BB to a computer and enable Mass Storage Mode
     
   • Navigate to the temporary folders
   • Move the containing files to their original directories
   • Delete the temporary folders

Go to the options, then click media card, scroll to Auto Enable Mass Storage and set to prompt. Unplug your BB from USB and plug it back in. It will prompt you with a message "Do you want to turn on Mass Storage Mode? Click yes. Don't click Don't ask this question again. I actually came here to find the solution, then i figured it out. Your "Disk Drive" added will then say Blackberry.

Go to Options / Media / and ensure that MASS MEDIA STORAGE is enabled.

How to view or access media files on the microSD memory card - Mini Secure Digital (miniSD) Memory Card RIM BlackBerry Pearl 8100
To view or access media files on the microSD memory card, follow these steps:

1. From the Home screen, press the Menu key.
2. Scroll to and select Media.
   • NOTE: To select, press the trackball.
3. Scroll to and select one of the following folders:
   • Music
   • Video
   • Ringtones
   • Pictures
4. Scroll to and select Media Card.

NOTE: If the files transferred to the microSD memory card (media card) are not visible, turn on mass storage for the media card:

To turn on or turn off mass storage for the media card, follow these steps:
NOTE: If you receive the error message 'enable mass storage' on the handheld, follow the steps below.

1. From the Home screen, press the Menu key.
2. Scroll to and select Options.
   • NOTE: To select, press the trackball.
3. Scroll to and select Advanced Options.
4. Scroll to and select Media Card.
5. Scroll to and selelct Mass Storage Support.
6. Select On or Off.
7. Press the red End key to return to the Home screen.

NOTE: If the memory card is unreadable, you may need to format the memory card.

If you have anymore questions just ask me.