Can't receive faxes

Hi Janet
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"

Hi,
You need to reset the memory, since previously you have dialed some number, which is not able to connect. So restart the printer. Unplug the printer for 10 minutes and plug back the power to the printer.

Hope this helps.

Shane

Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Have a nice day and do not forget to rate please...!

1-are you sure it is in the correct jack? there are two in the back of the printer
2-when you did the install it should have done a fax line check

Unplug power cord. Plug back in. Call your fax machine from cell phone and listen for fax tones.

Using a cell phone, call your fax machine to see if the fax answers. If it does answer, then hang up the cell phone and fax. Next, using the HOOK button on your fax, call your cell phone . The cell phone should ring and answer the phone call from the fax. If you do not get a connection between the fax and cell, try these: Check that the phone line to the fax is plugged into the LINE jack on the fax, NOT THE PHONE jack. The PHONE jack on the fax is to plug in a TELEPHONE ONLY. If the fax phone line is OK, go into your fax machines' RECEIVE and SEND settings and make sure they are set up properly (pulse or tone dialing, overseas mode, etc.) Print out the HELP LIST as follows: Press MENU button, then 5 on keyboard, then 1 on keyboard. Go through all the settings on the HELP LIST that apply to your problem. (Send and Receive modes, Ring Delay, Receive Options,etc.) Write down the original settings BEFORE YOU CHANGE ANY OF THEM.

your fax is in tad mode (telephone answering device) press the receive button (next to the start button) until you see fax only on the display this will correct the problem.if you have faxes in memory press the report key for reports, then opt.1 for help list
look for print fax

Just found your post and I'm having the same problem. Everything else seems to be working correctly. I can copy, scan, print and I THINK I can send a fax correctly, I should have called the person and made sure it arrived. However, I cannot receive faxes. I have an answering machine on the line, but it is not plugged into the Kodak Pinter, it is in another room. The answering machine answered the call, the FAX noise came across, but the Kodak Printer never picked it up and printed out the fax. I think I have all the settings correct, but the instructions are not very clear. Do you think I HAVE to have the answering machine plugged into the Kodak Printer? That doesn't make sense, but I might try it.

Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message. If you are home. If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax. In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL. If these instructions were not clear enough, let me know and I will send you DETAILED instructions. You can find the manual here: http://www.brother-usa.com/Data/Documentation/Fax/User/UM_FAX2820_FAX2920_MFC7220_MFC7225N.pdf If you need additional assistance, please let me know before you rate this solution. Ed

Can you receive a voice call on the same line? Call the machine with your cell phone and see if it rings and you can hear your voice on the fax receiver. Use your manual to check the settings.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de