Can't get connected
There are 3 possible things wrong. You will have to try to test them all.
1) The USB port could be bad. Try plugging another USB device into it and see if the computer recognizes it. Try a USB mouse, portable music player, or any other type of USB device. If it does, then the port is good, and move onto #2. If not, then try another port. If all USB ports are bad, then you will need to have that fixed.
2) The USB cable may be bad. Try swapping out the USB cable. Try using a different USB cable. Also try using the original USB cable with another USB device on another computer.
3) The printer may be bad. Contact vendor support, or just return is to where you purchased it.
Another place to see if the device is even being recognized is the Deviec Manager in windows. This can be viewed by Right clicking on My Computer and selecting "Manage". In the Computer Management window that opens, select Device Manager. If you see any question marks there, then your computer may "see" the printer, but the drivers are not installed properly. If you do not see any question marks or the printer, then there is a problem with the printer.
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